Lilia Pascual
Vallejo,California
Overview
14
14
years of professional experience
1
1
Certification
Work History
Eligibility Benefit Specialist
Solano County
10.2011 - Current
- Enhanced client satisfaction by providing timely and accurate eligibility determination for various assistance programs.
- Reduced errors in eligibility determinations by maintaining thorough knowledge of program guidelines and regulations.
- Provided exceptional customer service through prompt response times, clear communication channels, and diligent follow-up practices.
- Ensured compliance with local, state, and federal regulations during all phases of the eligibility determination process.
- Resolved discrepancies with client applications to verify eligibility.
- Maintained detailed records of client interactions, ensuring accuracy and confidentiality of sensitive information.
- Evaluated financial documents to accurately assess income levels, assets, expenses, and other relevant factors impacting client eligibility status.
- Assisted clients with accurate eligibility form, application and document completion.
- Interviewed applicants and explained scope of different available benefits.
- Processed and certified documents for accuracy and compliance with government regulations.
- Streamlined application process for clients by implementing efficient case management techniques, improving overall service.
- Scheduled appointments with applicants to gather information and explain benefits processes.
- Communicated with people from various cultures and backgrounds on application process.
- Developed strong rapport with clients by effectively communicating complex program requirements and processes.
- Trained staff on current eligibility requirements and policies.
- Conducted extensive research on available resources to connect clients with appropriate community services and support networks.
- Established trust with clients by consistently demonstrating empathy, professionalism, and a commitment to their wellbeing.
- Reviewed applications for different aid programs and determined which qualification criteria for individuals.
- Followed guidelines when reviewing applicant data to determine eligibility for economic assistance.
- Increased efficiency in the review process by proactively identifying potential issues and developing actionable solutions.
- Collaborated with multidisciplinary teams to ensure comprehensive support for clients in need of assistance.
- Coordinated referral services for eligible families, connecting them with vital support systems and resources.
- Facilitated smooth transitions between program stages by coordinating closely with internal departments and external partners as needed.
- Established databases to track, analyze and automate eligibility application processes.
- Kept current on industry trends and best practices through ongoing professional development activities, ensuring continued excellence in service delivery.
- Assisted clients in overcoming barriers to self-sufficiency through targeted interventions and resource coordination.
- Assisted clients with completion of applications and paperwork.
Child Support Specialist
County Of San Mateo
02.2010 - 10.2011
- Enhanced child support enforcement by conducting thorough case investigations and analysis.
- Collaborated with legal professionals to prepare court documents and present evidence supporting child support orders during hearings.
- Provided compassionate guidance and resources for custodial parents seeking assistance with child support matters.
- Maintained strict confidentiality while managing sensitive information related to clients'' personal lives and finances.
- Managed a high volume of complex cases, ensuring accurate documentation and timely resolution of issues.
- Assisted families in crisis by quickly locating absent parents for swift legal action regarding child support matters.
Education
No Degree - Nursing Practice
Contra Costa College
San Pablo, CAHigh School Diploma -
Richmond High School
Richmond, CA06.1990
Skills
- Healthcare Benefits
- HIPAA Compliance
- HRIS Systems
- Work-Life Balance
- FMLA knowledge
- Flexible Spending Accounts
- Verbal and written communication
- Written and oral communication
- Relationship Building
- Documentation And Reporting
- Attention to Detail
- Interpersonal Communication
- Records Maintenance
- Regulatory Compliance
Certification
NHA - Certified Phlebotomy Technician
Languages
Tagalog
Limited Working
Timeline
Eligibility Benefit Specialist
Solano County
10.2011 - Current
Child Support Specialist
County Of San Mateo
02.2010 - 10.2011
No Degree - Nursing Practice
Contra Costa College
High School Diploma -
Richmond High School
NHA - Certified Phlebotomy Technician