Coraline Carlton

- Coordinated executive schedules, screened calls and emails, and directed inquiries to appropriate staff

• Managed sensitive information with strict confidentiality, ensuring data integrity at all times.
• Provided timely and accurate responses to client inquiries, directing them to the appropriate personnel as needed.
• Greeted and assisted office visitors professionally, ensuring that their needs were met during their time at the office.

- Managed customer inquiries, issues, and satisfaction

• Facilitated a high volume of calls and emails, exceeding response time metrics.
• Developed rapport through active listening and personalized interactions.
• Guided customers in website navigation and technical troubleshooting.
• Handled billing inquiries, processing payments, and refunds accurately.

- Entered and verified data with high accuracy

• Ensured data integrity and confidentiality.
• Maintained accurate records for accountability.
• Adhered to company policies for data security.
• Sorted incoming mail and transferred it to the appropriate department.

- Assisted in kitchen organization and maintenance to ensure efficient meal preparation

• Collaborated with the dietary team to plan and adjust menus based on patient needs and feedback.
• Conducted regular quality checks to uphold food safety standards and compliance with regulations.
• Provided personalized assistance to patients, addressing inquiries, and accommodating individual dietary preferences.
• Ensured cleanliness and safety by following proper sanitation procedures and handling of kitchen equipment.
• Distributed trays accurately to patients' rooms based on prescribed dietary guidelines.

- Responded to high volume of customer calls and emails, consistently meeting or exceeding performance metrics for response time and resolution

• Demonstrated strong product knowledge to provide accurate information, and effectively answer customer questions.
• Built rapport with customers through active listening, empathy, and personalized interactions.
• Resolved customer issues and concerns to ensure high satisfaction levels.
• Collaborated with team members to streamline customer service processes, and improve overall efficiency.

- Supervised a team of 5 dispatchers, coordinating their daily activities for optimal efficiency

• Scheduled and assigned work orders to drivers, technicians, and personnel based on priority and availability.
• Offered guidance and support to dispatchers during high-pressure situations and emergencies.
• Maintained compliance with company policies, industry regulations, and safety standards in all dispatch operations.
• Acted as the primary contact for customer inquiries, complaints, and service status updates.

-Delivered training programs for new hires to ensure their production met company standards

• Customized training materials based on individual learning styles.
• Coached employees one-on-one to address skill gaps or performance issues.
• Ensured a smooth onboarding process for trainees.
• Monitored and adjusted training based on individual needs.