Cora Marian Malcolm
Bellevue,WA
Summary
EWU graduate with my Health Administration Bachelors degree. I plan to enter a field of either management, human resources, or patient communications within a Health organization. Seeking employment within a healthcare organization that I can gain more knowledge, experience, and provide exceptional patient care.
Overview
4
4
years of professional experience
Work History
Patient Care Coordinator
Go PT
Seattle, WA
08.2023 - Current
- Coordinated patient care services with the medical team to ensure quality and timely delivery of care.
- Provided ongoing communication with patients, families, and other healthcare providers regarding treatment plans and progress.
- Assisted in creating a positive environment for patients, family members, and staff by providing excellent customer service.
- Scheduled appointments for patients and coordinated follow-up visits as needed.
- Maintained accurate records of all patient care activities using electronic health record systems.
- Completed insurance verifications and claim forms for patient intake and processing.
- Troubleshot and resolved complex customer service issues to enhance patient and family experience.
- Verify and relay patient insurance benefit details to the patients before their treatment.
- Communicate with insurance payers regarding denied claims, patient benefits, and other patient treatment authorizations.
Office Coordinator
Northwest Orthopaedic Specialists
Spokane, WA
02.2023 - 05.2023
- Greeted clients/callers, addressed concerns, answered account-related questions, and directed them to appropriate personnel.
- Organized workloads to streamline tasks and efficiently oversee day-to-day operations under tight deadlines.
- Communicate with providers and other coordinators within company using messaging system
- Balanced and updated computer accounting records and physical petty cash, including receipt documentation and expense tracking.
- Managed, scheduled and coordinated office functions and activities for employees.
- Schedule patients for physical therapy initial evaluations, progress evaluations, follow-up, and discharge appointments
- Handle and enter referrals from providers
- Operate multiple phone line systems
- Conduct scheduling and handle patient records on Athena
Administrative Assistant
Action Ready Labor LLC
Duvall, WA
11.2019 - 08.2020
- Greeted customers/callers, directed communications to appropriate department personnel and offered information to resolve inquiries in timely and efficient manner.
- Management of communication to executives by taking and making telephone calls, reviewing and prioritizing mail, composing and typing correspondence.
- Coordinated project materials by managing physical and digital files, monitoring spreadsheets and updating reports.
- Organized and maintained filing and document management systems by coordinating, archiving and purging files.
- Developed administrative processes to achieve organizational objectives and improve office efficiency.
- Collected, calculate and report on expenditure and statistical data to inform senior management.
- Maintained inventory in administrative building supply closet to prevent shortages of supplies.
- Assisted with supplier relations, purchasing, and light project management tasks.
- Helped to complete major renovation project in matter of 5 months
Education
Bachelor of Arts - Health Services Administration
Eastern Washington University
Cheney, WA06.2024
Associate of Arts - Healthcare Administration
Bellevue College
Bellevue, WA06.2021
Skills
- Greeting customers/clients
- Managing customer/client needs and expectations
- Organizing and directing incoming communications
- Physical/digital file organization and management
- Certified in Microsoft Applications (Word, Excel, etc)
- Basic project management, planning, and purchasing procedures
- Maintaining office scheduling on multiple scheduling databases
- Business operations understanding
- Insurance Company communications
- Scheduling Coordination
- Patient and Office Safety
- HIPAA Compliance
- Insurance Practices
- Patient Flow Management
- Insurance Verification
- Medical Data Collection
- Filing and Recordkeeping
- Claims Processing
- Medical Terminology
- Critical Thinking Skills
- Patient Records Management
- Patient Outreach and Follow-Up
- Verbal and Written Communication
- Multitasking and Prioritization
- Invoice and Payment Handling
References
Jaise Cubos
Assistant Manager of Go PT South Lake Union
425-245-3288
William Foreman
Owner of Action Ready Labor
425-877-9562
Alexei Horejs
Lead Product Designer
360-265-1871
Timeline
Patient Care Coordinator
Go PT
08.2023 - Current
Office Coordinator
Northwest Orthopaedic Specialists
02.2023 - 05.2023
Administrative Assistant
Action Ready Labor LLC
11.2019 - 08.2020
Bachelor of Arts - Health Services Administration
Eastern Washington University
Associate of Arts - Healthcare Administration
Bellevue College
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