Coran Crosby
Pittsburg,CA
Summary
Friendly Receptionist with 3 year background in customer service settings. Knowledgeable about security, service and clerical requirements. Able to take on multiple simultaneous tasks with excellent time management abilities and a resourceful approach. With good hands in using phone, computer and office equipment. Strong multitasking, communication and interpersonal skills. Unsurpassed mathematical skills and the ability to handle all front office operations. Polite and positive Front Desk Agent with exceptional telephone etiquette. Proficient in assisting guests with reservations, valuables and baggage. Easily adaptable to change and able to perform well under pressure.
Overview
19
19
years of professional experience
Work History
Early Childhood Educator
Helping Hand Childcare
Antioch, CA
07.2018 - 09.2023
- Developed and implemented age-appropriate curriculum enhancing children's cognitive and social skills.
- Fostered collaborative relationships with parents to support children's developmental goals and family engagement.
- Led classroom activities promoting physical, emotional, and intellectual growth in diverse learning environments.
- Mentored junior educators, providing guidance on effective teaching strategies and classroom management techniques.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
Cashier Food Prep
KFC Corporation
Pittsburg, CA
09.2016 - 06.2018
- Observed tables to promptly respond to requests and refill beverages.
- Trimmed, rotated, culled, crisped and watered produce to maintain freshness and attractiveness.
- Assisted customers with carry-out service.
- Monitored guest for intoxication and immediately reported concerns to management.
- Kept cases and shelves clean and well stocked.
- Operated and sanitized all equipment in a safe and proper manner.
- Adhered to safe work practices.
- Offered enthusiastic and personable service to all customers.
- Resolved guest complaints quickly and efficiently.
- Kept kitchen areas clean and free of debris and water.
Front Desk Receptionist
Laney College
Oakland, CA
01.2013 - 12.2014
- Sorted mail and other important data.
- Pleasantly answered calls for a multi-line switchboard for a large office and directed callers to the appropriate employees.
- Answered the phone by the second ring and greeted callers enthusiastically.
- Carefully wrote down all phone messages and relayed them to the appropriate personnel.
- Collected, sorted, distributed mail and prepared mail, messages, or courier deliveries.
- Monitored office supplies inventory and placed orders.
- Greeted each patient pleasantly and provided the desk sheet for sign-in.
- Collected deposits, fees and payments.
- Received packages and mail that came to the front desk and dispersed them to the correct employees.
Retail Sales Associate
A Diva's Closet
Oakland, CA
02.2012 - 01.2013
- Ensured efficient and timely replenishment of sales floor merchandise.
- Provided excellent customer service to cultivate loyalty and satisfaction.
- Completed setup, breakdown and product preparation for promotional displays and in-store demonstrations.
Receptionist
True Faith Baptist Church
Oakland, CA
01.2008 - 12.2011
- Kept reception area clean and neat to give visitors a positive impression of the company.
- Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance.
- Answered telephone inquiries from clients, vendors and the public.
- Scheduled office meetings and client appointments.
- Prepared packages for shipment, pickup or courier delivery to customers.
- Sorted, received and distributed mail correspondence between departments and personnel, including parcel packaging, preparation and efficient shipping.
Care Aide
The Berkshire
Berkeley, CA
03.2007 - 02.2008
- Answered call lights and aided in patient comfort and safety by adjusting beds, lights, bed rails, pillows, patients' clothing and bedside tables/equipment.
- Helped patients move in and out of beds, baths, wheelchairs and automobiles.
- Maintained sanitary residents' and program rooms.
- Ensured safety and well-being of patients.
Cashier Customer Service
Everett And Jones Barbeque
Oakland, CA
01.2005 - 09.2005
- Assisted counter staff in packing ready orders and distributing to customers.
- Provided customers with information on specials and discount deals.
- Established and maintained a positive work environment.
- Assisted with the BBQ station, banquet set up and service, patio area service, dishwashing and packaging food for take-out.
- Guided guests through menus while demonstrating thorough knowledge of the food, beverages and ingredients.
Education
Associate of Science - Cosmetology
Laney College
Oakland, CA06.2013
Skills
- Time management
- Data entry
- Office administration
- Inventory management
- Customer-service oriented
- MS Office proficiency
- Bookkeeping
- Multi-line telephone systems
- Security awareness
- Mail handling
- Scheduling
- Customer/Client relations
- Customer service
Timeline
Early Childhood Educator
Helping Hand Childcare
07.2018 - 09.2023
Cashier Food Prep
KFC Corporation
09.2016 - 06.2018
Front Desk Receptionist
Laney College
01.2013 - 12.2014
Retail Sales Associate
A Diva's Closet
02.2012 - 01.2013
Receptionist
True Faith Baptist Church
01.2008 - 12.2011
Care Aide
The Berkshire
03.2007 - 02.2008
Cashier Customer Service
Everett And Jones Barbeque
01.2005 - 09.2005
Associate of Science - Cosmetology
Laney College