Corazon Sonja Engichy
Summary
Professional with significant experience in patient services, ready to enhance patient experience. Skilled in managing patient interactions, scheduling, and administrative tasks. Strong focus on teamwork and adaptability ensures consistent and reliable support. Known for excellent communication skills, empathy, and problem-solving abilities.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Patient Services Representative/Scheduler
Invision Imaging LLC
10.2023 - Current
- Maintained patient confidentiality by adhering to HIPAA regulations and diligently updating records as needed.
- Resolved patient complaints promptly, demonstrating empathy and understanding while seeking mutually beneficial solutions.
- Managed high call volume, prioritizing urgent issues and directing calls appropriately for optimal resolution.
- Implemented effective time management strategies that allowed me to balance multiple responsibilities, resulting in improved productivity and patient satisfaction.
- Improved patient satisfaction by efficiently managing appointment scheduling and coordinating follow-up care.
- Conducted pre-registration tasks including verifying insurance eligibility requirements were met before scheduled appointments.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Answered incoming calls, scheduled appointments and filed medical records.
Sales Representative
TransPac Group
09.2022 - 10.2023
- Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
- Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.
- Managed portfolio of high-value accounts, ensuring they received exceptional service.
Store Manager
Jeans Warehouse Inc
01.2008 - 05.2022
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Approved regular payroll submissions for employees.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
Education
High School Diploma -
STONE COAST ACADEMY
Miami, FL09-2024
Skills
- Patient Registration Processes
- Efficient Appointment Coordination
- Upholding Confidentiality Standards
- Knowledge of HIPAA Regulations
- Call Communication Oversight
- Timely Patient Charting
Accomplishments
- Achieved Hawai'i Judiciary Court Interpreter Certification Program through Basic Orientation Workshop.
Certification
Basic MRI Safety Training (4th Edition): Level 1 Personnel
HAWAII STATE INTERPRETER CERTIFICATION
Hawai'i State Judiciary Court Interpreter Certificate Program
Languages
Chuukese
Native or Bilingual
Timeline
Patient Services Representative/Scheduler
Invision Imaging LLC
10.2023 - Current
Sales Representative
TransPac Group
09.2022 - 10.2023
Store Manager
Jeans Warehouse Inc
01.2008 - 05.2022
High School Diploma -
STONE COAST ACADEMY
Similar Profiles
Kaitlin Izabel ManalacKaitlin Izabel Manalac
Patient Service Representative at Invision ImagingPatient Service Representative at Invision Imaging
Kobi SaitoKobi Saito
Radiology Technician Aide at Invision ImagingRadiology Technician Aide at Invision Imaging
Raymond RagsdaleRaymond Ragsdale
Home Improvement Contractor at Invision Construction LLCHome Improvement Contractor at Invision Construction LLC