Experienced professional with a strong background in customer service and team management. Skilled in communication, customer service, emergency response, conflict resolution, problem-solving, and time management.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Tower Maintenenace Manager
Portofino Master HOA
Pensacola Beach, FL
04.2023 - Current
Supervision of unit maintenance, tower maintenance and pool maintenance
Overseeing daily operations of (5) 21 story condominium buildings with a total of 765 units
Overseeing maintenance billing process and work order proof reading
Parts procuring and ordering
Inventory control
Overseeing special construction projects
Emergency response - fire alarms, floods, rainstorms, etc
Overseeing vendors and contractors
Training of line staff
Quality Control and property inspections for both Tower and Unit Maintenance Teams
Special events set up and breakdown
Pools hands-on maintenance, inspections and repairs
Maintaining a budget.
Maintenance Technician
Portofino Master HOA
Pensacola Beach, FL
03.2022 - 04.2023
Completed work orders for touch-up painting, appliance repair, furniture removal, and door hardware repair
Conducted drywall repair, new appliance installation, and light fixture installation when necessary
Maintained a high level of customer satisfaction through efficient and timely service.
Maintenance Dispatcher
Portofino Master HOA
Pensacola Beach, FL
12.2021 - 03.2022
Received service requests and created work orders using Service Fusion
Coordinated and dispatched maintenance technicians to complete work orders
Maintained a work order log and sent completion emails to customers.
Server
Crabs On The Beach
Pensacola Beach, FL
05.2020 - 12.2021
Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Served food and beverages promptly with focused attention to customer needs.
Worked with POS system to place orders, manage bills, and handle complimentary items.
Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.