Summary
Overview
Work History
Education
Skills
Timeline
Generic

Corban Sundsted

Evans,CO

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

15
15
years of professional experience

Work History

Assistant Manager

Breeze Thru Car Wash
06.2022 - Current
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.

Grocery Clerk

King Soopers
06.2020 - 05.2022
  • Stocked shelves and organized merchandise displays for easy retrieval.
  • Pleasantly greeted customers and provided prompt and courteous service.
  • Communicated with customers and staff politely and professionally to uphold store standards.
  • Rotated grocery products ensuring that expired or spoiled items were immediately removed and adhered to "first in, first out" rule.

Assistant Grocery Manager

King Soopers
10.2019 - 06.2020
  • Engaged customers and provided very high level of service and support, helping find desired products and items.
  • Kept grocery team operations in strict compliance with workplace standards and food safety requirements to maintain optimal health protection.
  • Performed key tasks to promote inviting grocery store appearance.
  • Boosted grocery sales with top-notch merchandising abilities and expertise in implementing effective promotions.

Front End Manager

King Soopers
09.2017 - 10.2019
  • Maintained strong customer relations and effective customer service standards.
  • Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Coached employees through day-to-day work and complex problems.
  • Prepared weekly employee work schedules to meet operational needs.
  • Evaluated employee performance and made recommendations for improvements.
  • Motivated employees to perform at peak productivity with morale-boosting programs.
  • Recorded financial transactions and performed account reconciliations.
  • Assessed personnel performance and implemented incentives and team-building events to boost morale.
  • Worked with security staff and law enforcement on shoplifting and vandalism response.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
  • Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
  • Oversaw cashier operations, bookkeeping and security.

Assistant Front End Manager

King Soopers
06.2013 - 09.2017
    • Monitored cash drawers in multiple checkout stations to verify adequate cash supply.
    • Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
    • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
    • Trained team members in successful strategies to meet operational and sales targets.
    • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
    • Created employee schedules to align coverage with forecasted demands.

Customer Service Desk Clerk

King Soopers
09.2009 - 06.2013
    • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
    • Investigated and resolved customer inquiries and complaints quickly.
    • Processed customer service orders promptly to increase customer satisfaction.
    • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
    • Responded to customer requests for products, services, and company information.
    • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
    • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.

Front End Courtesy Clerk

King Soopers
02.2009 - 09.2009
  • Restocked and organized merchandise in front lanes.
  • Helped customers take merchandise out of store and loaded items into vehicles.
  • Bagged customer items efficiently using proper techniques to protect delicate items and separate different groups of merchandise.
  • Assisted customers with large purchases by carrying items to vehicles.
  • Returned unwanted items to correct store locations and restocked shelves.
  • Addressed customer needs for price checks and merchandise retrieval from upper shelves or stockroom.
  • Collected more than 300 shopping carts from parking lot daily and cleaned and dried soiled and wet carts

Education

GED -

Straightway Institute
Homeschooled
02.2009

Skills

  • Recruiting and Interviewing
  • Employee Performance Evaluations
  • Product and Service Knowledge
  • Task Delegation
  • Employee Scheduling
  • Staff Supervision

Timeline

Assistant Manager

Breeze Thru Car Wash
06.2022 - Current

Grocery Clerk

King Soopers
06.2020 - 05.2022

Assistant Grocery Manager

King Soopers
10.2019 - 06.2020

Front End Manager

King Soopers
09.2017 - 10.2019

Assistant Front End Manager

King Soopers
06.2013 - 09.2017

Customer Service Desk Clerk

King Soopers
09.2009 - 06.2013

Front End Courtesy Clerk

King Soopers
02.2009 - 09.2009

GED -

Straightway Institute

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Corban Sundsted