Corban Xavier
Hidden Valley Lake,CA
Summary
Results-driven leader with extensive experience at Joseph Phelps Vineyards, specializing in team management and strategic planning to drive business growth and operational efficiency. Proficient in technology tools such as AMS and Commerce7, leveraging expertise to enhance customer satisfaction and promote professional development. Exceptional communication and problem-solving skills underpin a commitment to excellence within the organization.
Overview
26
26
years of professional experience
1
1
Certification
Work History
DTC Relations Manager
Joseph Phelps Vineyards
Saint Helena, CA
06.2007 - Current
- Progressed through roles from Customer Service Representative to DTC Relations Manager, gaining extensive expertise in customer service, wine club coordination, and team leadership.
- Strategically maximized visitation and revenue for Home Ranch properties by fostering referral partnerships and identifying new business opportunities.
- Oversaw Customer Service, Guest Experience, and Outbound Sales teams, ensuring exceptional service and achieving sales and operational objectives.
- Developed and implemented a referral program, ensuring accurate tracking and collaboration across departments.
- Spearheaded the integration of a new CRM database, streamlining operations and improving efficiency.
- Managed the 10,000-member wine club, including budgeting, forecasting, and cross-departmental collaboration for an Omni-channel approach.
- Recruited, trained, and mentored staff, fostering professional growth and maintaining company standards.
- Created cross-training protocols to enhance collaboration between DTC departments and guide teams daily.
- Conducted sales presentations, pitches, and lead-generation efforts to grow revenue and brand recognition.
- Enhanced customer satisfaction through feedback analysis and a service excellence program.
- Led budgeting, forecasting, and strategic planning to achieve company objectives, ensuring efficient workflows and resource optimization.
- Seamlessly assumed Director-level responsibilities upon retirement, demonstrating adaptability and leadership.
- Proven ability to deliver on performance targets, mentor teams, and align strategic initiatives with company goals, contributing to sustained business growth and operational excellence.
WIC Representative
State of Idaho
Coeur d'Alene, ID
11.2006 - 05.2007
- Nutrition, education, and counseling
- Updated and reviewed confidential client charts
- Clinical and dietary assessments of pregnant women, postpartum women, and children under five
- Interview and qualify perspective clients
- Maintain financial eligible requirements for state funded program
- Monitor, review, and schedule client appointments
Assistant Tasting Room Manager
Imagery Estate Winery
Glen Ellen, CA
05.2005 - 10.2006
- Responsible for daily duties, cash in/open, cash out/close
- Host private tastings
- Count monthly inventory
- Participate in special events
- Editing weekly payroll
- Responsible for security of the building
Assistant Housekeeping Manager
Fairmont Hotels & Resorts
Sonoma, CA
10.2000 - 05.2005
- Managed and directed team of over 100 Housekeepers, Spa Housekeepers and Laundry personnel
- Planned vacations and schedules
- Maintained payroll and personal records
- Analyzed labor productivity on a weekly basis
- Motivated and guided staff
- Conducted monthly inventories to ensure budget guidelines were met
- Monitored monthly consumption, budgets, and checkbooks for the department
- Interviewed and analyzed qualifications of suitable applicants
- Developed training programs and implementation of new standards to all colleagues
- Responsible for coaching, training and disciplining team
- Worked at the Fairmont San Francisco during a labor dispute
- Started at the Fairmont Sonoma Mission Inn as a Front Desk Agent, transitioned to Sales Coordinator, Housekeeping Coordinator, and finally Assistant Housekeeping Manager
- Learned how to ensure operations ran smoothly, how to resolve guest complaints, manage high-profile and celebrity guests while going above and beyond Guest expectations
Travel Agent
All Seasons Travel
Eagle River, AK
06.1999 - 09.2000
- Reserved tours cruises, airline, and car rentals for corporate and private parties
- Interface daily with travel representatives
- Responsible for corporate travel accounts
Wholesale Travel Agent
ValuTravel
Anchorage, AK
11.1998 - 06.1999
- Interfaced with management team to increase sales and accounts
- Reserved airline travel for over 50 travel agencies
- Provided training for new employees
Education
Trade school in Travel Agent Cerificate -
Travel Academy
Anchorage, AK12.1998
Skills
Key Skills
- Leadership & Team Management: Recruiting, training, coaching, and mentoring teams; conflict resolution; goal setting; performance reviews
- Operations & Strategic Planning: Budgeting, forecasting, process improvement, and cross-departmental collaboration
- Technology Proficiency: AMS, Commerce7, ShipCompliant, TOCK, and other CRM/database tools
- Business Development: Relationship management, business growth strategies, and customer satisfaction programs
- Administrative Excellence: Payroll, time management, documentation, reporting, and regulatory compliance
- Communication & Decision-Making: Strong verbal and written skills, with a focus on effective collaboration and strategic problem-solving
Certification
- Food Handler Certification
- ECornell Leading a Culture of Service Excellence Certificate
References
References available upon request.
Timeline
DTC Relations Manager
Joseph Phelps Vineyards
06.2007 - Current
WIC Representative
State of Idaho
11.2006 - 05.2007
Assistant Tasting Room Manager
Imagery Estate Winery
05.2005 - 10.2006
Assistant Housekeeping Manager
Fairmont Hotels & Resorts
10.2000 - 05.2005
Travel Agent
All Seasons Travel
06.1999 - 09.2000
Wholesale Travel Agent
ValuTravel
11.1998 - 06.1999
- Food Handler Certification
- ECornell Leading a Culture of Service Excellence Certificate
Trade school in Travel Agent Cerificate -
Travel Academy
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