Corbin Baray
Canton,GA
Summary
Results-focused Building Automation professional with strength in problem-solving and team building. Proactive leader with strengths in communication and collaboration. Proficient in leveraging data analytics and investigative knowledge to promote efficiency. Adept at managing concurrent objectives to encourage efficiency and influence positive outcomes.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Metro Lead Systems Specialist (Senior PM)
Johnson Controls
Atlanta, GA
01.2024 - Current
- Researched and analyzed customer feedback to identify areas of improvement.
- Coordinated with other departments to ensure efficient workflow processes.
- Provided technical support for customers in resolving complex issues.
- Created training materials for new hires on the company's procedures and policies.
- Conducted regular meetings with staff to review progress and address any concerns.
- Conducted regular status meetings with internal teams and external partners to track progress against established milestones.
- Presented findings from data analysis in a clear, concise manner that was easily understood by stakeholders at all levels of the organization.
- Negotiated contracts with vendors and suppliers based on company objectives and budget constraints.
- Participated in cross-functional teams responsible for developing innovative solutions for complex problems.
- Ensured compliance with applicable laws, regulations, policies and procedures throughout the life cycle of each project.
- Coordinated resources across multiple departments and teams as needed for successful completion of projects.
Technical Customer Support Manager
GridPoint
Roanoke, VA
05.2023 - 01.2024
- Created a product idea that my current company uses that helps assist third-party vendors better assist our clients
- Analyzed data to identify opportunities for improving support levels.
- Resolved escalated complex support issues.
- Fostered positive and inclusive team culture.
- Developed departmental goals and standards in line with supporting organization's mission and strategic vision.
- Developed and trained a 15 person Tier 2 Customer Support Team in 3 months
- Developed an in-house call center for GridPoint
- Implemented company-wide policy changes and initiatives to improve support capabilities.
- Monitored staff interactions with customers to provide real-time coaching.
- Evaluated performance of support staff and provided coaching to improve performance.
- Led weekly team meetings to communicate business updates and review team performance.
- Resolved customer complaints and answered customers' questions.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Multisite Leader (Senior Engineer)
EcoEnergy Insights
Kennesaw, GA
08.2022 - 05.2023
- Led topics of innovation in regards to AI and IOT to the President of EcoEnergy Insights and VP of Carrier
- Promoted from Service Specialist Supervisor to Senior Engineer (Multisite Leader) in less than 9 months
- Created a highly effective program that significantly impacted efficiency and improved operations.
- Traveled to multiple customer sites to install new BAS equipment and ensure functionality of hardware.
- Facilitated a project for a customer which created a value of over two million dollars of revenue for the company.
- Held weekly in-depth training sessions for my team to broaden and strengthen their BAS skills.
- Developed strong relationships with our clients to better support them in their daily needs.
- Established and enforced clear goals to keep employees working collaboratively.
- Reviewed completed work to verify consistency, quality and conformance.
- Monitored employee productivity to provide constructive feedback and coaching.
- Maintained operating schedules to provide effective coverage for key areas and achieve objectives.
- Provided ongoing training to address staff needs.
- Identified and corrected performance and personnel issues to reduce impact to business operations.
- Resolved customer complaints and adjusted policies to meet changing needs.
- Coordinated employee schedules according to shift changes and availability.
- Interviewed applicants, recommended individuals for hiring and evaluated staff performance.
Building Systems Specialist Tier I-III
Tutenlabs (Formerly Engie)
Atlanta, GA
09.2018 - 08.2022
- Promoted from BSS II to BSS III in less than 12-months.
- Proficient in Trane, ABB, Emerson, Freedom, Carrier iVu, WEBctrl, Niagara Framwork, Novar, Cylon, HIS PC Central, and associated hardware.
- Utilized 186 hours of my off time to create a product to resolve customer pain points and overspending. Led a team to develop data and solutions for our clients
- Trained team members and users in newly implemented and emerging technology to enhance business productivity.
- Worked successfully with a diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Evaluated and interpreted service requests, issuing recommendations to assist in planning, organizing, and expanding large-scale projects.
- Compiled data on quality issues and vulnerabilities and reported findings with suggestions for improvement.
- Set up automation frameworks, tools and methodology to assist future users and streamline automation.
- Led team to achieve a product solution for our clients, earning recognition from upper management.
0311 Combat Infantry
United States Marine Corps
, SC
03.2017 - 01.2018
- Created and maintained an effective team environment through collaboration and communication.
- Provided guidance to subordinates on how to improve their performance and develop new skills.
- Developed strategies to improve productivity and efficiency among team members.
- Conducted training exercises to ensure proficiency in basic infantry skills.
- Assisted with the maintenance of weapons, equipment and vehicles.
- Ensured compliance with safety regulations and standard operating procedures.
- Patrolled restricted areas and authorized access for permitted personnel.
- Trained continuously on weaponry, tactics and maneuvers to maintain mission readiness.
Education
High School Diploma -
Timothy Ministries Private School
Woodstock05-2015
Skills
- Fault isolation
- Decision-making
- Analytical
- Relationship building
- Problem resolution
- Team management
- Project planning
- Business development
- Event planning and execution
- Brand-building strategies
- Competitive and Trend Analysis
- Friendly, positive attitude
Certification
- Owner/Operator: I, Automated Logic Corporation - 2023
- Managers Guide (TRAC), Carrier - 2023
- Cortix AI Assistant, EcoEnergy Insights - 2022
Timeline
Metro Lead Systems Specialist (Senior PM)
Johnson Controls
01.2024 - Current
Technical Customer Support Manager
GridPoint
05.2023 - 01.2024
Multisite Leader (Senior Engineer)
EcoEnergy Insights
08.2022 - 05.2023
Building Systems Specialist Tier I-III
Tutenlabs (Formerly Engie)
09.2018 - 08.2022
0311 Combat Infantry
United States Marine Corps
03.2017 - 01.2018
High School Diploma -
Timothy Ministries Private School
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