Corbin Brown

-Provided remote and in-person technical support for over 800 users

-Created and managed permissions for accounts in Microsoft Active Directory

-Approved System Access Authorization Requests for new users based on Department of Defense security requirements and compliance

-Installed and remodeled cable infrastructure in the buildings

-Managed a ticket based helpdesk system

-Executed over 500 system hardware upgrades

• Served as a trusted advisor to senior leadership on matters related to Information technology.
• Managed budget allocation and supply order requests for the department.
• Explained technical information in clear terms to non-technical individuals to promote better understanding.
• Conducted regular preventive maintenance on hardware equipment, prolonging lifespan while minimizing unexpected failures.
• Performed troubleshooting and repaired peripheral devices such as printers, mobile phones and video-teleconferencing systems.
• Managed inventory of hardware and software assets, ensuring proper allocation and maintenance throughout their lifecycle.
• Managed crisis communication situations, mitigating potential service outages.
• Established, repaired and optimized networks by installing wiring, cabling and devices.
• Provided remote technical support for senior level executives, resolving issues quickly without requiring onsite visits whenever possible.
• Ensured the proper storage, transfer and destruction of classified devices and paperwork.