Energized leader with a proven track record at Allied Universal Security Services, adept in staff development and health and safety compliance. Excelled in task delegation and employee training, driving continuous improvements. Skilled in Microsoft Excel and fostering strong leadership, significantly enhancing team productivity and customer satisfaction.
Overview
8
8
years of professional experience
1
1
Certification
Work History
2nd Shift Supervisor
Allied Universal Security Services
Lockbourne, Ohio
08.2024 - 12.2024
Monitored employee performance, attendance, and productivity to ensure daily goals were met.
Ensured that safety procedures were being followed in all departments.
In charge of access control points. Confiscate any contraband found at a control point.
Monthly audits of truck logs entering and leaving the distribution center.
Daily tours of the facility are conducted to ensure there are no signs of theft.
Assisted in training new employees on proper operation of equipment and processes.
Delegated tasks to multiple employees while maintaining efficient workplace.
Reviewed individual employee performance to correct issues and enhance productivity.
Initiated disciplinary actions when necessary while utilizing progressive discipline techniques whenever possible.
Conferred with management and subordinates to resolve problems or complaints.
Completed day-to-day duties accurately and efficiently.
Part-Time Lead
Dick's Sporting Goods, Inc
Chillicothe, Ohio
11.2020 - 10.2024
Created standard work instructions for specific tasks and processes to ensure consistent quality standards were met.
Collaborated closely with team members to achieve project objectives and meet deadlines.
Worked effectively in team environments to make the workplace more productive.
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
Assisted with customer requests and answered questions to improve satisfaction.
Ensured MES standards were met for all merchandise.
Line Worker
Chipotle Grill
Chillicothe, Ohio
04.2017 - 08.2018
Serviced, cleaned and restocked restrooms.
Kept business entrances clean, tidy and professional in appearance.
Swept and mopped kitchen floor to remove debris.
Followed company uniform, performance and security policies with every job.
Monitored building security and safety by locking doors or avoiding hazards.
Cleaned grill grates, burners, and control knobs using a wire brush and degreaser.
Disinfected cutting boards after each use according to health regulations.
Assisted in food preparation as needed when requested by management.
Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Assisted with customer requests and answered questions to improve satisfaction.
Completed day-to-day duties accurately and efficiently.
Table Busser
Carls Townhouse
Chillicothe, Ohio
01.2017 - 04.2017
Stocked customer service stations with paper products or beverage preparation items.
Asked customers about meals to assess satisfaction and collect vital feedback.
Swept floors around tables after guests had left to ensure cleanliness.
Followed safety and sanitation guidelines in accordance with local health regulations.
Made friendly conversation with customers to provide an enjoyable experience.
Maintained highest standards of cleanliness while efficiently meeting dining room needs in fast-paced environment.
Effectively multitasked within fast-paced environment.
Collected trash from receptacles and returned trays to kitchen for cleaning and reuse.
Transported bus tubs and carts to and from the kitchen, facilitating effective dishwashing processes.
Performed closing duties such as resetting tables, and tidying service areas to prepare for the next day.
Removed dirty plates and utensils between courses of a meal.
Maintained stock and cleanliness of stations for meal periods with silverware, linens and condiments.
Inspected all table surfaces to make sure they were free of debris before seating new guests.
Ensured all tables were clean and ready for new customers, maintaining a hygienic dining environment.
Education
Bachelor in Health & Human Services - Criminal Justice
University of Toledo
Toledo, OH
05-2023
Skills
Staff development
Task delegation
Employee training
Continuous improvements
Strong leadership
Health and safety compliance
Health and safety
Training skills
Shift checklists
Customer support
Microsoft Word
Microsoft Excel
Merchandising
Accomplishments
Achieved summa cum laude
Certification
OHSA-10
Timeline
2nd Shift Supervisor
Allied Universal Security Services
08.2024 - 12.2024
Part-Time Lead
Dick's Sporting Goods, Inc
11.2020 - 10.2024
Line Worker
Chipotle Grill
04.2017 - 08.2018
Table Busser
Carls Townhouse
01.2017 - 04.2017
Bachelor in Health & Human Services - Criminal Justice