Corbin Flechsig
Meridian,ID
Summary
Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development.
Overview
12
12
years of professional experience
Work History
Assistant Manager
Nampa Bowl
Nampa , ID
07.2024 - Current
- Support café and bar operations by assisting with food and beverage service when required.
- Perform end-of-shift closing procedures, including balancing the cash register, verifying safe contents, and preparing nightly deposits.
- Resolved conflicts between team members in an effective manner.
- Supervised daily operations including scheduling shifts, assigning duties.
- Communicated regularly with customers to gain insights into their needs.
Mechanic & Team Lead
Caldwell Bowl
Caldwell , ID
08.2023 - 07.2024
- Executed daily, weekly, and monthly maintenance on lanes and pinsetters to ensure optimal operation.
- Cleaned, oiled, and prepared bowling lanes each day to uphold high-quality playing conditions.
- Assisted front desk and bartending operations, promoting a seamless workflow across departments.
- Delivered exceptional customer service to foster a positive and enjoyable environment for guests.
Installation Technician
THE SIGNE SHOPPE
Caldwell, ID
10.2022 - 08.2023
- Coordinated decal installation projects with owners to ensure alignment and efficiency.
- Prepared and organized decals for precise and effective installation.
- Collaborated with team members to install signage, ensuring timely delivery of completed products.
Support Services Engineer II
Zag Technical Services
Boise , ID
02.2021 - 10.2022
- Collaborated with management to prioritize client outages and implement resolutions.
- Routed tickets based on issue resolution priority to enhance workflow efficiency.
- Facilitated communication between Level 1 and Level 2-4 teams regarding changes and maintenance schedules.
- Conducted data analysis on incoming tickets for management review and strategic planning.
- Delivered monthly and quarterly performance metrics to management and clients.
- Utilized performance review data to identify recurring issues for resolution by relevant teams.
Service Desk Supervisor
UNFI
Boise , ID
04.2020 - 02.2021
- Delivered technical support via phone to corporate and distribution center employees.
- Managed daily operations for a team of 10 to 15 employees.
- Conducted weekly performance assessments, reporting Service Desk efficiency metrics to upper management.
- Interviewed, hired, and trained new employees to ensure team competency.
- Adjusted schedules and reallocated tasks based on operational needs.
- Performed daily quality audits on tickets, providing constructive feedback to team members.
- Followed up with customers on negative satisfaction surveys to improve service quality.
- Collaborated with technical teams to optimize processes and assign appropriate tasks to the Service Desk.
Support Services Analyst
Taos
Boise, ID
06.2013 - 04.2020
- Served in various capacities at TAOS, including Customer Success Manager and Senior Service Desk Lead.
- Delivered Level 2 technical support to retail stores, ensuring minimal downtime.
- Maintained operational efficiency by troubleshooting technical issues at retail locations.
- Proactively contacted stores to verify functionality and resolve potential concerns.
- Collaborated with Level 1 and Level 3 teams to enhance documentation and support processes.
- Participated in meetings aimed at technology development and improvement initiatives.
- Identified incidents, initiating management calls for widespread technical issues.
- Analyzed metrics aligned with Client Success goals to improve satisfaction and retention.
- Established trusted advisor relationships with clients to drive product value and engagement.
Education
Associates Degree - Network Systems Administration
ITT Technical Institute
Boise, ID05-2014
Skills
- Customer service and satisfaction
- Operations management
- Performance metrics
- Technical support
- Workload management
- Staff management
- Schedule oversight
- Network troubleshooting
- Documentation management
- Ticket management
- Data analysis
- Client relationship management
- Software proficiency
Timeline
Assistant Manager
Nampa Bowl
07.2024 - Current
Mechanic & Team Lead
Caldwell Bowl
08.2023 - 07.2024
Installation Technician
THE SIGNE SHOPPE
10.2022 - 08.2023
Support Services Engineer II
Zag Technical Services
02.2021 - 10.2022
Service Desk Supervisor
UNFI
04.2020 - 02.2021
Support Services Analyst
Taos
06.2013 - 04.2020
Associates Degree - Network Systems Administration
ITT Technical Institute
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