Corbin Mabrey
Shelbyville,KY
Summary
Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong learning and development initiatives. Proficient in instructional design, opportunity and needs assessment, and best practices in industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.
Overview
23
23
years of professional experience
Work History
Medicare RSO Professional
Humana
Louisville, KY
10.2018 - Current
- Responsible for generating Medicare plan documentation and literature for 600,000+ plan members.
- Performed deep dive analysis of production issues to ensure process improvement, focusing on opportunities for training and development.
- Complete monthly metric reporting and presentation to senior level management covering all aspects of team performance.
- Fostered relationships with vendors and offshore teams to promote positive working relationships.
- Resolved conflicts and negotiated mutually beneficial agreements between parties
- Provide member policies upon request by internal partners and external parties, while maintaining company and industry standards for confidentiality
Relief Manager/Supervisor of Operations
Kroger
Louisville, KY
10.2011 - Current
- Serve as role model, mentor and supervisor to 40-50 junior team members; Manage up to 200 employees in relief management role.
- Evaluated employees' strengths and assigned tasks based upon experience and training.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement.
- Delivered feedback to decision-makers regarding employee performance and training needs.
- Raised performance in areas of sales, management and operations by identifying and targeting areas in need of improvement.
- Supervised and performed human resource management functions for 150+ subordinates
Medicare Contract Analyst/Project Manager
Humana
Louisville, KY
10.2014 - 10.2018
- Headed project teams specializing in design and launch activities.
- Identified, reviewed and applied policies and procedures.
- Oversaw high profile projects for by planning, designing, and scheduling phases.
- Communicated regularly to managers on project budget, progress and technical problems.
- Built successful project plans covering objectives, resources and staffing to meet schedules.
- Primary trainer for Medicare Group Setup team, responsible for securing training facilities, curriculum planning, and training administration.
Commercial GSU Contract Specialist
Humana
Louisville, KY
09.2007 - 10.2014
- Provided exceptional customer service to diverse clientele even in high-stress environments.
- Delivered new associate training to teach Commercial Group Set-Up policies and procedures to new team members.
- Reduced expenditures by 20% through implementing cost-saving measures.
- Maintained digital and paper and contractual files, ensuring compliance with regulatory mandates and company policies.
Account Manager
Yellowbook
Louisville, KY
06.2006 - 09.2007
- Secured high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities.
- Delivered engaging and polished presentations to highlight products and draw favorable competitor comparisons.
- Identified key entry points to enhance market penetration and effectively analyzed data increase profitability.
- Recommended brand products to customers, highlighted benefits and redirected objections to secure more than $1 million in sales.
- Liaised between account holders and various departments.
Facilities Manager
Wash-N-Shine, LLC
Louisville, KY
05.2003 - 06.2006
- Oversaw all aspects of equipment installation, maintenance, and repair for both internal and external services.
- Maintained HVAC, temperature control, electrical and building automation systems.
- Accounted for building usage and organizational needs when planning maintenance activities.
- Controlled expenses to meet budget requirements.
- Interviewed, hired and trained qualified maintenance employees.
- Supervised staff of 30 in day-to-day activities
Lead Technician/Project Manager
SkySpy LLC
Sellersburg, IN
09.2002 - 06.2006
- Developed project plans and managed project scope using methodologies to guide projects from conceptualization to implementation and maintenance.
- Worked with third-party vendors to streamline appropriate processes for product storage, transportation and disposal.
- Recorded all project costs and expenses and aligned with project budget.
- Closely collaborated with project members to identify and quickly address problems.
- Kept project on schedule and within budget while serving as project leader.
- Outlined work plans, determined resources, wrote timelines and generated initial budgets as part of project scope determination.
- Designed remote support scenario manuals to standardize diagnosis and escalation policies across 30 law enforcement organizations.
Education
Master of Arts - Communications
Arizona State University
Tempe, AZ08.2020
Bachelor of Science - History
University of Kentucky
Lexington, KY05.2016
Skills
- Critical Thinking
- Project Management
- Data Analysis
- Detail Oriented
- Content Development
- Goals And Objectives
- Training Programs
- Instructional Design
- Organizational Skills
- Ability To Work Independently
- Strong Communication
- Implementation Strategies
Timeline
Medicare RSO Professional
Humana
10.2018 - Current
Medicare Contract Analyst/Project Manager
Humana
10.2014 - 10.2018
Relief Manager/Supervisor of Operations
Kroger
10.2011 - Current
Commercial GSU Contract Specialist
Humana
09.2007 - 10.2014
Account Manager
Yellowbook
06.2006 - 09.2007
Facilities Manager
Wash-N-Shine, LLC
05.2003 - 06.2006
Lead Technician/Project Manager
SkySpy LLC
09.2002 - 06.2006
Master of Arts - Communications
Arizona State University
Bachelor of Science - History
University of Kentucky