Corbin Rains
Nashville,TN
Summary
Senior Consultant at Deloitte Consulting LLP with expertise in IBM Datacap and project management. Delivered a 42% reduction in document processing time, significantly improving operational efficiency. Demonstrated leadership and analytical skills in aligning technology solutions with client requirements to ensure successful project delivery. Results-driven Senior Consultant with expertise in IBM Datacap, Amazon Textract, and Jira. Proven track record of leading integration projects that enhance system performance and client satisfaction.
Overview
5
5
years of professional experience
Work History
Senior Consultant & Project Manager
Deloitte Consulting LLP
Nashville, USA
10.2024 - Current
- Led 3 developers, 3 testers, and 2 analysts to deliver more than 10 releases with over 20 enhancements and defect fixes, stabilizing the system so that there were no major issues.
- Identified and led QR based automation for high volume notices, owning design decisions and overseeing development and testing.
- Managed an integration effort with the IAM system to migrate the Document Center’s login page to the My TennCare login page, simplifying the login process for end users and strengthening login security.
- Directed an additional integration effort with the ISL system to route the TEDS lookup web service traffic and TEDS document export through ISL, which improved system performance, security, reliability, and efficiency.
- Managed the integration with TEDS, Tennessee’s IE application, while TEDS transitioned to the cloud, ensuring no connectivity issues or impacts to end users.
- Developed and gained approval from the client for a proposal to exempt Deloitte from two unnecessary SLAs, saving the Document Center team 8 hours of manual reporting work per day.
- Oversaw all stages of the SDLC from the planning until deployment, and directly owned the planning, analysis, and design for all releases.
- Coordinated with the client to understand business priorities and pain points, and formulated the release scope aligning with these values.
- Completed the design for all scope items, constructed extensive documentation, and presented the designs to the client for feedback and approval.
- Performed system demos for the client team to ensure the changes met all business and technical requirements.
- Facilitated client UAT sessions to help the State testing team understand the changes and expected behavior of the system and document processing agents.
- Served as the primary point of contact for account leadership and all 16 client team members, including the Deputy Director of Member Services.
- Led a weekly client meeting for the Contact Center Solutions program with the client team, delivering project updates, discussing ideas for improvement, and performing system demos as needed.
- Deloitte Consulting’s Global Public Services practice. Industry: Government Sector: State, Local, and Higher Ed. Offering Portfolio: Customer Offering: Human Services Transformation (GPS)
- Technical Environment: IBM Datacap, Amazon Textract, Amazon Comprehend, enChoice OCR Cloud Connector, Jira, ServiceNow, Microsoft Visio, Microsoft Project, Microsoft Excel, Microsoft PowerPoint, Microsoft Word
Consultant & Functional Lead
Deloitte Consulting LLP
Nashville, USA
03.2022 - 10.2024
- Managed more than 30 system releases to implement more than 90 major enhancements and defect fixes.
- Streamlined the document processing workflow, reducing the processing time by 42%, resulting in time-savings of almost 900 hours per month.
- Managed an effort with TennCare, TDHS, and the State’s third-party scanner vendor to integrate TennCare’s document processing solution with the TDHS document scanning system, resulting in 270 documents submissions per day from members via scanners at physical TDHS offices.
- Oversaw all stages of the SDLC from the planning until deployment, and directly owned the planning, analysis, and design for all releases.
- Coordinated with the client to understand business priorities and pain points, and formulated the release scope aligning to these values.
- Completed the design for all scope items, constructed extensive documentation, and presented the designs to the client for feedback and approval.
- Performed system demos for the client team to ensure the changes met all business and technical requirements.
- Facilitated client UAT sessions to help the State testing team understand the changes and expected behavior of the system and document processing agents.
- Delivered weekly project status updates to 16 client team members, including the Deputy Director of Member Services, and led a weekly client meeting to discuss design options, release timelines, and updates on system defects.
- Managed the creation and updates for ServiceNow incident tickets, ServiceNow change tickets, JIRA incident tickets, and JIRA change request tickets.
- Deloitte Consulting’s Global Public Services practice. Industry: Government Sector: State, Local, and Higher Ed. Offering Portfolio: Customer Offering: Human Services Transformation (GPS)
- Technical Environment: IBM Datacap, Jira, ServiceNow, Microsoft Visio, Microsoft Project, Microsoft Excel, Microsoft PowerPoint, Microsoft Word
Associate Analyst and Technology Operations Specialist
Deloitte Consulting LLP
Nashville, USA
10.2020 - 03.2022
- Managed the delivery of two projects implementing AV hardware and digital whiteboards across six offices, providing an equitable experience to both virtual and in-person attendees in hybrid meetings.
- Created a project charter and SOW, developed and maintained project plans, tracked progress, reported status to stakeholders, and mitigated risks to ensure on-time, high-quality delivery within budget.
- Served as Scrum Master for both an enterprise infrastructure health dashboard implementation and a resource migration to a new Azure subscription, collaborating with stakeholders to identify and prioritize requirements, develop user stories, plan and facilitate agile sprints, and remove roadblocks by working cross functionally across relevant teams.
- Automated project roadmaps, analyzed financials, resolved compliance issues, and guided both SAFe (scaled agile) and waterfall projects through ServiceNow ITBM workflows.
- Deloitte Enabling Areas ITS PMO manages the delivery of all internal technology projects and application implementations, ensuring effective execution aligned with firm strategy.
- Technical Environment: ServiceNow ITBM, Microsoft Visio, Microsoft Project, Microsoft Excel, Microsoft PowerPoint, Microsoft Word
Education
Bachelor of Science - Management Information Systems
University of Alabama
Tuscaloosa, AL01.2020
Bachelor of Science - Finance
University of Alabama
Tuscaloosa, AL01.2020
Skills
- IBM Datacap
- Amazon Textract
- Amazon Comprehend
- Google Document AI
- IBM WatsonxAI
- Amazon Bedrock for Data Automation
- NICE Autopilot
- Jira
- ServiceNow
- Java
- NetBeans IDE
- C#
- Microsoft Visual Studio
- SQL
- Oracle SQL Developer
- Microsoft SQL Server Management Studio
- Microsoft Excel
- Microsoft PowerPoint
- Microsoft Word
- Microsoft Visio
- Microsoft Project
Internal References
- David Allen, (xxx) xxx-xxxx, xxxxx@gmail.com
Company
Deloitte Consulting LLP
Training
- SAFe 5.0 Agilist, previously certified, 2021-2022, Scaled Agile, Inc.
- AI for Everyone, completed training, 2025, DeepLearning.AI
System Experience
IBM Datacap, Amazon Textract, Amazon Comprehend, Google Document AI, IBM Watsonx.AI, Amazon Bedrock for Data Automation, NICE Autopilot, Jira, ServiceNow, Java, NetBeans IDE, C#, Microsoft Visual Studio, SQL, Oracle SQL Developer, Microsoft SQL Server Management Studio, Microsoft Excel, Microsoft PowerPoint, Microsoft Word, Microsoft Visio, Microsoft Project
Personal Information
- Total Experience: Corbin is a third-year Senior Consultant in the Customer offering portfolio in Deloitte Consulting’s Global Public Services practice. He has over five years of overall professional experience with Deloitte. He began his career as an Associate Analyst and Technology Operations Specialist within Deloitte’s Enabling Areas ITS PMO, skillfully managing two technology infrastructure projects and implementing enhanced reporting and compliance tracking services for two PMO portfolios. After transferring to the Consulting business line in 2022, Corbin joined the State of Tennessee’s TennCare Document Center project as the functional lead and release manager. In this role, he directed design for the team’s automated document processing solution, managed all system releases, triaged system incidents, and managed communications with State clients. Over almost four years, Corbin managed more than 40 releases, delivering over 110 major enhancements and defect fixes for a system processing roughly 3,200 documents daily. He led initiatives to automate the processing of eligibility notices, streamline workflows, and integrate the solution with key TennCare applications, resulting in improved efficiency and security. In 2024, Corbin was promoted to Project Manager where he continued his previous responsibilities and took on a larger leadership role, becoming the primary point of contact for account and client leadership, managing all major integration initiatives, and managing SLA metrics and violation waivers. Corbin also played a pivotal role in winning the bid for the TennCare Contact Center Solutions Enhancements RFP in 2025, leading bulk document testing through modern iOCR tools to identify the best fit for TennCare and presenting the proposed AWS Textract solution during orals.
- Title: Senior Consultant
Timeline
Senior Consultant & Project Manager
Deloitte Consulting LLP
10.2024 - Current
Consultant & Functional Lead
Deloitte Consulting LLP
03.2022 - 10.2024
Associate Analyst and Technology Operations Specialist
Deloitte Consulting LLP
10.2020 - 03.2022
Bachelor of Science - Management Information Systems
University of Alabama
Bachelor of Science - Finance
University of Alabama