Summary
Overview
Work History
Education
Skills
Timeline
OperationsManager
Corbin Rooks

Corbin Rooks

Hurst,TX

Summary

Seasoned Operations Manager and talented leader with 10 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.

Overview

10
10
years of professional experience

Work History

Operations Manager

Assurance IQ
02.2020 - Current
  • Supervised operations staff and maintained above 90% CSAT for support inquiries.
  • Empowered employees to take ownership of their responsibilities, leading to increased resolution rate from 46% to 78% in 3 months.
  • Conducted regular performance reviews, identifying areas for improvement and developing S.O.P's to further assist support staff.
  • Developed and maintained relationships with external vendors and suppliers.

Senior Recruiting Manager

Hear.com
05.2016 - 02.2020
  • Developed innovative sourcing strategies, leveraging social media platforms and niche job boards to attract diverse talent pools to maintain average of 5 interviews per day.
  • Streamlined hiring process for increased efficiency, resulting in reduced time-to-fill rates from 3 months to under 1 month.
  • Optimized job postings for maximum exposure, utilizing keyword research and search engine optimization techniques.

Human Resources Director

Prime Care Health
04.2014 - 05.2016
  • Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
  • Established onboarding procedures to facilitate smooth transitions for new hires into organization.
  • Conducted 25 interviews per week and held training weekly for new hires.

Education

Bachelors in Business Administration -

Florida Atlantic University
01.2014

Associates in Arts -

Brevard Community College
01.2012

Skills

  • Operations Management
  • Operational Efficiency
  • Planning and Implementation
  • Staff Training
  • Project Management
  • Policies and procedures implementation
  • Workflow Optimization
  • Strategic Planning

Timeline

Operations Manager

Assurance IQ
02.2020 - Current

Senior Recruiting Manager

Hear.com
05.2016 - 02.2020

Human Resources Director

Prime Care Health
04.2014 - 05.2016

Bachelors in Business Administration -

Florida Atlantic University

Associates in Arts -

Brevard Community College

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Corbin Rooks