Corbin Washington
Kansas City,Missouri
Summary
Dedicated and organized management professional with outstanding relationship-building and problem-solving skills. Driven to exceed expectations and operate effectively in fast-paced, high-pressure environments.
Overview
15
15
years of professional experience
Work History
Market Operations Team Lead
Carvana
Kansas City, Missouri
06.2024 - Current
- Created reports on staff performance, customer satisfaction, cost savings initiatives, and other topics for upper management.
- Assisted with budgeting activities including forecasting costs associated with operations.
- Provided guidance on best practices for customer service excellence to drive business growth objectives.
- Trained new hires on operational processes and provided ongoing training for existing employees when needed.
- Analyzed data from various sources to develop insights into trends impacting operations.
Operations Supervisor, Youth Sales/Admissions
Kings Dominion
Doswell, USA
01.2022 - 04.2023
- Assist in the execution of park activities for youth events.
- Develops, manages, and sells to new and existing accounts within the youth business segment
- Serves as manager on duty for the Admissions Department, including guest services, parking tolls, ticket sales, and call center.
- Conducted training sessions for staff at all levels.
- Resolve guest concerns by taking the appropriate recovery steps.
- Assist in the hiring and onboarding of associates and leadership
- Developed and implemented standard operating procedures to ensure efficient workflow.
Area Supervisor, Operations
Kings Dominion
Doswell, USA
02.2010 - 01.2022
- Under limited supervision, manage and supervise all operational aspects of the rides and park services departments, as well as the operations office.
- Maintain departmental records and ensure 100% accuracy.
- Set, enforce, and optimize internal policies to maintain efficiency and responsiveness to demands.
- Develops and reviews department policies and procedures on an ongoing basis, making specific recommendations to improve service and efficiency.
- Monitor departmental budgets, including purchase orders and supply levels.
- Reviewed performance data to monitor and measure productivity, goal progress, and activity levels.
- Conducted evaluations of existing training materials to identify areas for improvement.
- Developed and implemented comprehensive training programs for new employees.
Education
Bachelor of Science - Marketing
Western Governors University
Salt Lake City, UT05-2024
Skills
- Forecasting
- Cost Reduction
- Compliance Management
- Operations Management
- Marketing
- New program development
- Training best practices
- Staff development plans
- Leadership training
- Coaching and Mentoring
Accomplishments
- National Society of Leadership and Success (NSLS) 2022
References
References available upon request.
Timeline
Market Operations Team Lead
Carvana
06.2024 - Current
Operations Supervisor, Youth Sales/Admissions
Kings Dominion
01.2022 - 04.2023
Area Supervisor, Operations
Kings Dominion
02.2010 - 01.2022
Bachelor of Science - Marketing
Western Governors University