I excel in customer relations; forming new strategies to maximize store/personnel performance and (store) sales; and boosting store ratings. If Nike was a college I would have a major in color coordination and product placement/layout configuration, with a minor in communications. Additionally I provide detailed and easily digestible information on processes and procedures when working with the newly hired. I am timely, I am detailed, I am personable and I am determined- but am I hired?
I have ownership over the men's apparel department. I oversee layout configurations as well product placement/(color) coordination for maximized sales.
If an item is selling well, or has a promotion running, I put a spot light on it (figuratively) to continue/increase the trend or- if it has been selling poorly- I swap its location and product pairing(s) for ones which will appeal more to the consumer.
I create repeat customers through excellent service via: knowledge of product technology, functionality and availability; detailed understanding of zones outside my own allowing for 'start to finish' shopping assistance; and membership sign ups which further discount the full transaction.
I help associates in need of assistance whether it's simply a second opinion, directions on how to go forth with various tasks and customer needs, or information on store policy and procedure.
I work with new hires to ensure they've learned what they need, and more, to carry out their day to day expectations.
Overall I strive to boost store sales, survey ratings and app downloads through great customer service, and improving: fellow associates' as well as my owns knowledgeability, and product life cycle efficiency .
Interacted with customers face-to-face in order to understand their vehicle detailing needs and explain and sell correlating options.
Operated buffers, steamers, hoses, vacuums, and other equipment to meet service expectations.
Used cleaning, protective, and restorative agents to: maintain and improve the vehicles appearance, and the overall experience of operating (comfortability; cleanliness; texture; smell; visibility through windows, windshield, rearview and sideview mirrors)
Maintained and supervised property, equipment, and operations, as well as shut the place down come closing time.
Was responsible for lifting and maneuvering boxes weighing up to 50 pounds.
Prepared ingredients and restocked supplies in preparation for anticipated busy periods during downtimes.
Maintained and operated standard cooking equipment including grills and deep fryers.
Oversaw, trained, and developed team members in accordance with company policies and procedures.
Received orders from register, made conversation and conducted transactions with customers
Determined special requests from guests and prepared food accordingly.