Corby Neal
Nixa,MO
Summary
Accomplished in enhancing business growth and customer satisfaction, I leveraged customer-oriented sales techniques and adaptability at Wells Fargo to exceed service excellence expectations. Recognized for exceptional sales performance and problem-solving skills, I consistently achieved and surpassed sales goals, demonstrating a commitment to excellence and a deep understanding of customer needs.
Results-oriented sales worker engages with customers to help establish rapport. Proven track record of building customer relationships and successfully closing sales. Committed to delivering exceptional customer service and exceeding sales goals.
Overview
12
12
years of professional experience
Work History
Customer Service & Sales Representative
Farmers Insurance
09.2016 - 06.2018
- Answered incoming phone calls to articulate product value to prospective customers and support current policyholders.
- Responded to customer requests for products, services, and company information.
- Reviewed and adjusted customer coverage levels to address, identify, and resolve customer conflicts.
- Assessed customer needs and recommended suitable insurance policies.
- Processed insurance policy cancellations and renewals quickly.
- Documented customer interactions and transactions for accurate, up-to-date records.
- Sold auto, home, life, and other various insurance products to individuals and affinity groups within assigned territory using consultative selling techniques.
- Reviewed customer needs and financial means to determine appropriate policy offerings.
- Connected with prospective clients to set appointments.
Banker
Wells Fargo
01.2015 - 10.2016
- Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products, and services.
- Monitored account activity and identified suspicious transactions, taking appropriate action to prevent fraud.
- Educated customers on features and benefits of banking products and services.
- Developed and maintained strong customer relationships, providing exceptional service and advice.
- Cross-sold credit cards, loans and other bank products.
- Established rapport with new clients to increase satisfaction and loyalty.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Awarded multiple times for Service Excellence for customer relationships.
- Awarded Pacific Midwest Business Advocate for dedication to small business customers.
Teller
Wells Fargo
10.2014 - 01.2015
- Educated customers on use of banking website and mobile apps.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Identified sales opportunities and referred customers to branch partners in financial services.
- Processed customer transactions promptly, minimizing wait times.
- Monitored and reported suspicious activity in line with bank security policies.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
Merchandising Supervisor
Old Navy
05.2012 - 09.2014
- Verified products appeared at correct locations in proper quantities.
- Updated pricing and signage to complete product displays and educate customers.
- Monitored inventory levels and kept adequate stock in product displays on sales floor.
- Inspected merchandise for quality and arranged proper display location on floor.
- Completed efficient store resets to prepare store for special promotions and seasonal updates.
- Answered customer questions regarding store merchandise, department information, and pricing.
Merchandising Supervisor
Victoria's Secret & PINK
08.2008 - 05.2012
- Verified products appeared at correct locations in proper quantities.
- Updated pricing and signage to complete product displays and educate customers.
- Monitored inventory levels and kept adequate stock in product displays on sales floor.
- Inspected merchandise for quality and arranged proper display location on floor.
- Answered customer questions regarding store merchandise, department information, and pricing.
- Completed efficient store resets to prepare store for special promotions and seasonal updates.
- Achieved personal and store sales goals by applying sound customer service and sales protocol.
- Awarded multiple times for exceptional sales performance.
Sales Associate
Old Navy
04.2006 - 08.2008
- Answered customer questions about sizing, accessories, and merchandise care.
- Engaged with customers to effectively build rapport and lasting relationships.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Built relationships with customers to encourage repeat business.
Education
Bachelor of Arts - Anthropology
Southeast Missouri State University
Cape Girardeau, MO05-2006
Skills
- Business growth and retention
- Customer Oriented sales techniques
- Upselling
- Customer service
- Problem-solving
- Adaptability and flexibility
- Time management
- Verbal and written communication
- Policy implementation
- Performance management
- Documentation and reporting
- Know your customer
Timeline
Customer Service & Sales Representative
Farmers Insurance
09.2016 - 06.2018
Banker
Wells Fargo
01.2015 - 10.2016
Teller
Wells Fargo
10.2014 - 01.2015
Merchandising Supervisor
Old Navy
05.2012 - 09.2014
Merchandising Supervisor
Victoria's Secret & PINK
08.2008 - 05.2012
Sales Associate
Old Navy
04.2006 - 08.2008
Bachelor of Arts - Anthropology
Southeast Missouri State University
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