Cordajia Mitchell
Tallulah,LA
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
2025
2025
years of professional experience
Work History
Teaching Assistant
Delta Community Action Foundation
Delhi, LA
02.2023 - Current
- Organized student performance and enrichment activities to facilitate learning.
- Supported classroom teacher in managing a diverse classroom of students.
- Monitored student progress by keeping detailed records of academic performance.
- Supervised students in the classroom, cafeteria, hallways and playgrounds.
- Participated in professional development workshops and training sessions.
- Helped teachers with material generation, lesson plan development, class preparation, scheduling, exam distribution and student mentoring.
- Provided one-on-one support to students requiring additional assistance.
Customer Service Representative
Teleperformance USA
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys, and used the data to improve customer service.
- Assisted customers with product selection, ordering, billing, returns, exchanges, and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future.
Healthcare Customer Service Representative
PCG Consulting
- Recommended improvements in products, service and billing methods to management to prevent future problems.
- Provided customer service by answering inquiries, resolving complaints, and providing general information to clients regarding healthcare services.
- Provided excellent customer service by responding to inquiries in a timely and professional manner.
- Utilized active listening and communication skills to address customer inquiries and escalate issues to supervisor.
- Scheduled appointments for patients using the electronic health record system.
Education
Associate of Science - Early Childhood Education And Care
National University
La Jolla, CASkills
- Record Maintenance
- Stress tolerance
- Follow-Up Skills
- Strong interpersonal skills
- Classroom support
- Computer skills
- CPR and first aid
- Excellent customer service
- Strong communication skills
- Efficient time management
- Flexible schedule availability
- Hospitality and accommodation
- Highly motivated
- Problem Solver
- Reliable and responsible
- Dedicated
Accomplishments
- CPR/First Aide
- Currently completing course work for CDA(Child Development Associate)
- National Honor Society
Timeline
Teaching Assistant
Delta Community Action Foundation
02.2023 - Current
Customer Service Representative
Teleperformance USA
Healthcare Customer Service Representative
PCG Consulting
Associate of Science - Early Childhood Education And Care
National University
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