CorDale Snell
Dothan,AL
Summary
Experienced Telecommunications Admin professional with 14 years of diverse experience in customer service, software navigation, and process improvement. Proven track record of delivering professional guidance, managing inventory, and resolving technical issues to enhance user experience and operational efficiency. Strong attention to detail and multitasking skills contribute to effective communication and problem-solving. Background in early childhood education focusing on creating a nurturing and educational environment. Consistently delivers engaging and developmentally appropriate activities that support children\'s growth. Track record of effective communication with both children and parents, fostering trust and collaboration for optimal outcomes.
Overview
27
27
years of professional experience
1
1
Certification
2
2
years of post-secondary education
Work History
Daycare Teacher
Calvary Baptist Church
11.2021 - Current
- Facilitate educational activities for preschoolers, promoting an integrated approach to learning and play
- Provide healthy meals and snacks to enhance child nutrition and support overall health
- Engage with parents to discuss children's behavioral development, encouraging cooperative strategies for growth
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Provided a safe and nurturing environment for children, regularly monitoring indoor and outdoor spaces for potential hazards.
- Developed strong relationships with parents through regular communication about their child''s progress and needs.
Product Expert
Contract Xchange
01.2020 - 05.2021
- Provided expert guidance on software navigation, ensuring accurate and efficient completion of Income Tax Returns
- Assisted with software downloads and installations, contributing to enhanced user experience and customer satisfaction
- Addressed and resolved service and e-commerce issues, improving the functionality and accessibility of the online platform
- Coordinated efforts with other departments such as engineering and design for seamless execution of product launches and updates.
- Boosted sales growth by proactively identifying opportunities for upselling and cross-selling within existing accounts.
Stocker
Dollar General
08.2020 - 11.2020
- Managed inventory through systematic unloading and accurate organization of merchandise, enhancing operational efficiency
- Improved customer satisfaction by promptly addressing inquiries and maintaining a clean, orderly store environment
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Answered customer questions and provided detailed product information.
Shift Team Leader
Murphy USA
08.2019 - 10.2019
- Managed and guided a team to consistently deliver high-quality customer service while ensuring adherence to company policies and procedures
- Oversaw inventory control and financial operations to maintain accuracy and efficiency
- Led a team of employees to ensure smooth operations during assigned shifts.
- Ensured all safety protocols were followed, maintaining a secure environment for both staff and customers.
Benefits Coordinator
Vantage Sourcing
10.2017 - 12.2017
- Explained benefits to plan participants in easy to understand terms in order to educate each on available options.
- Served as primary point of contact for employee benefits inquiries, resolving issues promptly and accurately.
Sales Associate
Best Buy
04.2016 - 07.2016
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Helped customers locate products and checked store system for merchandise at other sites.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Deli Clerk
Publix
04.2014 - 09.2015
- Managed specialized customer orders and provided product samples and recommendations, enhancing customer satisfaction and experience
- Maintained presentation of display cases and upheld strict sanitation standards, ensuring a safe and visually appealing shopping environment
Customer Service Associate
Dollar Tree
08.2013 - 02.2014
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
Account Manager
Express Rentals
01.1999 - 11.2002
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
Customer Service Representative
West Cooperation
10.1998 - 02.2001
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Education
Associate of Arts - Business Administration
Columbia Southern University
Orange Beach, AL 06.2010 - 07.2012
Bachelor of Science - Early Childhood Education
Grand Canyon University
Phoenix, AZ03-2028
Skills
- Attention to Detail
- Multitasking
- Problem-Solving
- Communication Skills
- Technical Support
- Troubleshooting
- Child safety
- Strong work ethic
- Lesson planning
- Cleaning and sanitation
- Health and safety
- Customer service
- Problem-solving
Certification
- Early Childhood Education and Early Childhood Special Education Training - 2018-2025
Timeline
Daycare Teacher
Calvary Baptist Church
11.2021 - Current
Stocker
Dollar General
08.2020 - 11.2020
Product Expert
Contract Xchange
01.2020 - 05.2021
Shift Team Leader
Murphy USA
08.2019 - 10.2019
Benefits Coordinator
Vantage Sourcing
10.2017 - 12.2017
Sales Associate
Best Buy
04.2016 - 07.2016
Deli Clerk
Publix
04.2014 - 09.2015
Customer Service Associate
Dollar Tree
08.2013 - 02.2014
Associate of Arts - Business Administration
Columbia Southern University
06.2010 - 07.2012
Account Manager
Express Rentals
01.1999 - 11.2002
Customer Service Representative
West Cooperation
10.1998 - 02.2001
Bachelor of Science - Early Childhood Education
Grand Canyon University
Similar Profiles
LeBrie' DurandLeBrie' Durand
Executive Administrative Assistant at Calvary Baptist Church & Calvary Christian SchoolExecutive Administrative Assistant at Calvary Baptist Church & Calvary Christian School
Jaden TaylorJaden Taylor
Childcare Assistant at Calvary Baptist ChurchChildcare Assistant at Calvary Baptist Church
Mr. Errin MulberryMr. Errin Mulberry
Lead Pastor at Calvary Baptist ChurchLead Pastor at Calvary Baptist Church