Makayla Onwumere
Little Rock,AR
Summary
Hardworking and reliable employee with extensive background operating cash registers, stocking merchandise and providing excellent customer service. Highly organized, proactive and punctual. Works well within team settings. Im also a dedicated customer service professional motivated to prioritize and multi-task in fast-paced environments. Solid team player with upbeat, positive attitude and proven skill in establishing great rapport with customers.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Cashier
UAMS Medical Center
Little Rock, AR
04.2022 - Current
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Issued receipts, refunds, credits or change due to customers.
- Stocked shelves with merchandise when needed.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Performed other duties as assigned by management.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Accepted cash and credit card payments, issued receipts and provided change.
Customer Service Representative
FIS
Little Rock, AR
09.2021 - 11.2021
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Developed strong relationships with customers by providing personalized assistance and support.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Used approved scripts to de-escalate angry customers during telephone interactions.
Online Grocery Associate
Walmart
Little Rock, AR
03.2020 - 10.2021
- Assisted customers with online grocery orders, answering questions and providing helpful information.
- Provided customer support for technical issues related to the online ordering process.
- Implemented procedures for processing returns or refunds due to incorrect items ordered by customers.
- Responded promptly to inquiries from customers regarding their online grocery orders.
- Provided training and support for new employees joining the company's online grocery team.
- Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh.
- Maintained positive relationships with grocery store personnel by being consistently professional and friendly.
Cashier
Sams Club Distribution
North Little Rock, AR
08.2018 - 10.2020
- Greeted customers and answered any questions they had about the store's products and services.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Issued receipts, refunds, credits or change due to customers.
- Stocked shelves with merchandise when needed.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
Carhop Server
Sonic DriveIn
Little Rock, AR
07.2017 - 08.2018
- Greeted customers and provided them with menus.
- Took orders, relayed orders to kitchen staff, and served food items to guests in a timely manner.
- Ensured that all orders were accurate and complete before serving them to customers.
- Provided excellent customer service by addressing customer concerns promptly and efficiently.
- Maintained knowledge of menu items, specials, promotions, pricing, and preparation methods.
- Kept work areas clean and organized throughout shift.
- Processed payments for meals using cash registers or point-of-sale systems.
- Stocked supplies such as condiments, utensils, napkins, straws. in designated areas.
- Verified orders and bagged items for easy transport.
- Used POS system and cash register to receive payments by cash, check, credit card and voucher.
Receptionist
Oak Forest Neighborhood Center
Little Rock, AR
06.2017 - 08.2017
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled appointments for clients, customers, and other visitors.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
- Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Assisted with special projects assigned by management when required.
- Provided excellent customer service at all times while interacting with both internal and external customers.
Education
High School Diploma -
Central High School
Little Rock, AR05-2018
Skills
- Cash Register Operation
- Customer Service
- Complex Problem-Solving
- Time management skills
- Account updating
- Inbound and Outbound Calling
- Prioritization
- Professional telephone demeanor
Certification
- I have a CNA certificate from R&A Healthcare school in 2022.
Affiliations
- I also have my own cake business that i have a been doing for 5 years.
References
- Shonne Glenn (Co-worker) 501-499-2470
- Robin Phillips (Assistant Manager) 501-539-0770 robinphillips@uams.edu
- Kathy Narvaez (Friend) 501-680-3500
References
References available upon request.
Timeline
Cashier
UAMS Medical Center
04.2022 - Current
Customer Service Representative
FIS
09.2021 - 11.2021
Online Grocery Associate
Walmart
03.2020 - 10.2021
Cashier
Sams Club Distribution
08.2018 - 10.2020
Carhop Server
Sonic DriveIn
07.2017 - 08.2018
Receptionist
Oak Forest Neighborhood Center
06.2017 - 08.2017
- I have a CNA certificate from R&A Healthcare school in 2022.
High School Diploma -
Central High School
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