Cordeja Jenkins
Summary
Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service.
Overview
6
6
years of professional experience
Work History
Patient Access Representative
MD Anderson Cancer Hospital
07.2022 - 01.2024
- Obtained and recorded accurate demographic and insurance information on patients by interviewing patients, family members and physicians. Ensures that the correct insurance plan codes are utilized for the billing process.
- Reduced insurance claim denials by diligently verifying patients'' insurance coverage and eligibility.
- Resolved complex billing issues, ensuring accurate financial records and timely payments from patients and insurers.
- Answered incoming calls, scheduled appointments and filed medical records.
- Resolved patient billing issues in line with established guidelines.
Scheduling Specialist
Hanger Clinic: Prosthetics & Orthotics
05.2020 - 06.2022
- Called customers to coordinate schedules and set appointments.
- Answered phone calls and answered questions from potential customers.
- Documented calls and appointments using citrix and epic.
- Provided detailed information about available services and requirements.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Collected insurance payments, processed transactions and updated relevant records.
Patient Access Representative
Memorial Hermann Hospital
04.2018 - 04.2020
- Streamlined patient registration processes by implementing efficient data collection methods and reducing wait times.
- Improved patient satisfaction scores by actively addressing concerns and providing prompt assistance during the check-in process.
- Enhanced overall patient experience with empathetic communication and thorough explanations of insurance benefits and coverage.
- Maintained accurate patient records, contributing to a well-organized database for seamless information access across departments.
- Collaborated with healthcare providers to ensure timely appointment scheduling and coordinated follow-up care for patients'' needs.
- Facilitated smooth billing processes by verifying insurance eligibility, obtaining authorizations, and accurately entering claim details into the system.
Education
High School Diploma -
Westbury High School
Houston, TX05.2015
Skills
- Customer Service
- Registration and Admissions
- Insurance Verification
- Patient Education
- Pre-Admission Requests
- Appointment Scheduling
- Problem-Solving
- Relationship Building
- Insurance Billing
- Strong Empathy
- Decision Making
- Active Listening
Timeline
Patient Access Representative
MD Anderson Cancer Hospital
07.2022 - 01.2024
Scheduling Specialist
Hanger Clinic: Prosthetics & Orthotics
05.2020 - 06.2022
Patient Access Representative
Memorial Hermann Hospital
04.2018 - 04.2020
High School Diploma -
Westbury High School
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