Cordeja Jenkins
Webster,TX
Summary
Dynamic customer service professional with a proven track record at Apple, where I excelled in resolving complex technical issues and providing empathetic support to users. Skilled in critical thinking and active listening, I successfully managed high-volume inquiries, achieving a significant improvement in customer satisfaction. Expertise in call center operations and problem resolution stands out in fast-paced environments.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Pearl Interactive Network
09.2023 - 09.2024
- Provided exceptional support and reassurance to individuals affected by natural disasters, demonstrating empathy, compassion, and understanding.
- Assisted as the primary point of contact for customers, answering inquiries, addressing concerns, and offering guidance and reassurance throughout the call.
- Maintained accurate records of customer interactions for reporting, processing, information.
- Assisted with 80-100 daily
Customer Service Representative/ Tech Support
Apple
02.2022 - 09.2023
- Helped assist customers with advice or a solution with difficult situation with devices or apps such as iPads,, iPhones and watches.
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience.
- Responded to technical inquiries via chat, email, and phone in a timely and professional manner.
- Diagnosed and troubleshooted software and hardware issues with customers.
- Assisted with 50-60 incoming calls
Customer Service Chat Representative
Concentrix
03.2019 - 03.2022
- Actively resolving up to 8 complaints and concerns within the chat at a time in a timely manner.
- Investigated billing & fraudulent activities and concerns on the account while processing account requests.
- Interacted with 50-80 customers daily while using techniques and resources to assist with multitasking and critical thinking to bring resolutions to a wide array of customer service inquiries and concerns.
Customer Service Cashier
MD Anderson Cancer Hospital
02.2017 - 03.2019
- Delivered an exceptional customer experience by responding to incoming calls from both in-network and out-of-network providers to assist with simple and complex inquiries and claims.
- Assisted with screening health plans members to determine eligibility for Social Security benefits, and/or supplemental Nutritional Assistance for families in need, while utilizing system tools
- Interviewed patients/members via phone to gather personal/sensitive information in order to determine eligibility for various government programs.
- Interpreted and explained information such as eligibility requirements and application details for patients
Education
Westbury High School
Houston, TX05.2015
Skills
- Customer Service
- Active Listening
- Critical Thinking
- Problem-solving abilities
- Problem Resolution
- Call center experience
Timeline
Customer Service Representative
Pearl Interactive Network
09.2023 - 09.2024
Customer Service Representative/ Tech Support
Apple
02.2022 - 09.2023
Customer Service Chat Representative
Concentrix
03.2019 - 03.2022
Customer Service Cashier
MD Anderson Cancer Hospital
02.2017 - 03.2019
Westbury High School
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