Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Cordelia Boney

Tavares

Summary

Dynamic Behavior Health Technician with a proven track record at LifeStream Behavior Hospital, excelling in crisis intervention and compassionate care. Skilled in developing tailored treatment plans and fostering positive relationships, enhancing patient outcomes. Adept at documentation and maintaining professional boundaries, ensuring a safe and therapeutic environment for all clients.

Healthcare professional committed to delivering compassionate care and supporting patient needs. Proven ability to collaborate effectively with medical staff and adapt to dynamic healthcare environments. Reliable team player focused on achieving optimal patient outcomes through empathetic care and attention to detail.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Behavior Health Technician

LifeStream Behavior Hospital
01.2023 - Current
  • Promoted positive behavior changes by establishing clear expectations, consistent consequences, and reinforcement systems tailored to individual client needs.
  • Built and maintained positive staff relationships to promote teamwork and better serve clients.
  • Conducted thorough assessments of patient needs, identifying appropriate goals and interventions for their unique situations.
  • Completed documentation for every incident and forwarded to correct personnel for review.
  • Provided crisis intervention and de-escalation services, maintaining a safe and therapeutic environment for all patients.
  • Enhanced the quality of care for patients with autism spectrum disorders through the development and implementation of tailored treatment plans.
  • Assisted patients in developing effective coping mechanisms, leading to improved emotional regulation and overall mental health.

Life Skill Tech (CNA)

NeuLife Rehabilitation
06.2017 - 08.2024
  • Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
  • Trained new technicians on standard operating procedures, ensuring consistency across the team.
  • Performed troubleshooting and diagnosis on malfunctioning equipment.
  • Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.

Customer Service Representative

Duke Energy
05.2017 - 12.2017
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Provided empathetic support for customers experiencing personal difficulties, building rapport and trust in our brand.

Education

Lake Minneola High
Minneola, FL
05-2016

Skills

  • Professional boundaries
  • Self-awareness
  • Security procedures
  • Documentation skills
  • Individual counseling
  • Psychosocial rehabilitation
  • First aid and CPR
  • Behavior observation
  • Compassionate care
  • Relationship building
  • Personal hygiene assistance
  • Medication administration
  • De-escalation techniques
  • Discharge planning

Certification

  • RBT - Registered Behavior Technician
  • Licensed CNA
  • Certified Med Tech, -
  • PT - Phlebotomy Technician

Timeline

Behavior Health Technician

LifeStream Behavior Hospital
01.2023 - Current

Life Skill Tech (CNA)

NeuLife Rehabilitation
06.2017 - 08.2024

Customer Service Representative

Duke Energy
05.2017 - 12.2017

Lake Minneola High

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