Cordelia Boyce
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
9
9
years of professional experience
5
5
years of post-secondary education
Work History
Loss Prevention Detective
Marshalls
El Cerrito, CA
11.2021 - 05.2022
- Provided customer service in a professional manner that maintained the family friendly environment for customers and staff
- Diffused high stress situations to relieve customer tension and ensure positive interactions
- Maintained knowledge of policies and procedures
- Performed security walks around store to monitor employee and customer activities.
Behavior Technician
Center For Autism And Related Disorders, Inc
Richmond, CA
04.2018 - 01.2020
- Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs and anecdotal notes.
- Conducted functional behavior assessments, functional analysis, preference assessments and assessments of basic learning and language skills to identify target behaviors and purpose of behaviors.
- Worked as part of collaborative team to address changing needs of children and families.
- Promoted positive interactions of children with ADHD, Autism and oppositional defiance behavior by using visual supports, simplifying communication and utilizing stress scales to turn emotions into concrete concepts.
Utility Server
The Waterfall Group
Ketchikan, AK
05.2017 - 08.2017
- Built professional relationships with cliental to ensure and provide quality experience
- Thrived in an ever changing, and fast paced work environment
- Utilized limited resources to meet demands of guests to ensure excellent stay.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds and restocking bathroom items.
Advising Center Administrative Assistant
Holy Names University
Oakland, CA
09.2015 - 04.2017
- Handled and safeguarded confidential information pertaining to student files
- Provided answers and solutions to student questions and issues to provide best interactions for students while easing workload of advisors.
Sales Associate
Dick Sporting Goods
Daly City, CA
02.2014 - 02.2015
- Coordinated with fellow employees to improve customer interactions for best shopping experience
- Handled restocking, organization, and maintained cleanliness of department
- Served customer needs with product recommendations and general support.
Shop Manager
Virg's Sportsfishing
Morro Bay , CA
12.2009 - 08.2013
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Handled sales and closing out the register and cash office when closing.
- Managed inventory control, cash control and store opening and closing procedures.
- Delivered excellent customer service by addressing and resolving customer inquiries and complaints.
- Oversaw employee training, performance, corrected problems and increased efficiency to maintain productivity targets.
- Answered questions about store policies and addressed customer concerns.
Education
Bachelor of Art - Sports Biology, Communications
Holy Names University
Oakland, CA 01.2013 - 01.2018
Skills
Excellent communication skills, highly proficient in building professional relationshipsundefined
Timeline
Loss Prevention Detective
Marshalls
11.2021 - 05.2022
Behavior Technician
Center For Autism And Related Disorders, Inc
04.2018 - 01.2020
Utility Server
The Waterfall Group
05.2017 - 08.2017
Advising Center Administrative Assistant
Holy Names University
09.2015 - 04.2017
Sales Associate
Dick Sporting Goods
02.2014 - 02.2015
Bachelor of Art - Sports Biology, Communications
Holy Names University
01.2013 - 01.2018
Shop Manager
Virg's Sportsfishing
12.2009 - 08.2013
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