Summary
Overview
Work History
Education
Skills
Community Service
Awards
Activities
Observation Hours
References
Timeline
Generic

Cordelia Hannah

Pleasant Plain,OH

Summary

Dynamic customer service professional with a proven track record at David's Bridal, excelling in relationship building and upselling. Skilled in problem-solving and conflict resolution, I leverage my adaptability and empathy to enhance customer experiences, ensuring satisfaction and loyalty. Proficient in cash handling and trained in first aid, I prioritize safety and service excellence.

Overview

3
3
years of professional experience

Work History

Customer Service Representative

David's Bridal
Florence, Kentucky
01.2024 - 05.2025
  • Handled customer pick-up calls, ensuring timely and effective communication.
  • Developed strong relationships with customers by providing personalized assistance, support, and answers to questions.
  • Identified opportunities for upselling additional products or services based on customer needs.

Print Associate/Cashier

Staples
Mason, Ohio
06.2024 - 07.2024
  • Assisted customers with selecting products, placing orders, and resolving issues.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Unloaded the product from trucks using a pallet jack.
  • Helped with purchases and signed customers up for rewards program.

Sales Associate (trained in Print)(helped with store closing)

Office Depot
Loveland, Ohio
12.2022 - 09.2023
  • Troubleshoot mechanical problems with printers or other related machinery.
  • Organized workspace area daily to maintain a clean and efficient environment.
  • Operated printing and binding equipment to produce customer orders.
  • Tracked customer orders throughout the production process to ensure timely completion.
  • Assisted customers with selecting products, placing orders, and resolving issues.
  • Inspected finished prints for accuracy prior to delivery to customers.
  • Packaged finished products safely for shipment or pickup by customers.

Cashier

Lowes
Milford, Ohio
06.2022 - 08.2022
  • Greeted customers and answered any questions they had about the store's products and services.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Resolved customer complaints professionally in accordance with company policy.
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.
  • Maintained cleanliness of checkout area, including countertops, registers, windowsills, and floors.s.

Education

Bachelors - Exercise Science

Thomas More University
Crestview Hills, Kentucky
05.2025

Honors Diploma -

Goshen High School
Goshen, Ohio
05.2022

Skills

  • Leadership
  • First aid training
  • Stop the bleed training
  • Cpr training
  • Cashier training
  • Problem solving
  • Creative thinking
  • Critical thinking
  • Teamwork
  • Adaptability
  • Conflict resolution
  • Empathy
  • Decision making
  • Anatomy knowledge

Community Service

  • Personal Volunteer, Packed up a second-grade classroom (multiple times), Helped the school librarian pack up the library for the summer, Helped clean/straighten books at the public library, Helped with an Eagle Scout project putting in a new flag pole and flower bed at a church, Helped clean up the parking lot of the public library, Helped build an Eco lab for an Eagle project at Little Miami High School
  • College Volunteer, Stirring and sorting of paint for Matthew 25 Ministries, Sorting Donations and cleaning up trash at a homeless shelter in Covington, KY
  • Boy Scouts Volunteer, Moved wood and twigs at Friedlander, Harvested garlic and cleaned out old bee boxes at Grailville, Served church congregation lunch after service (multiple times), Served church congregation/other people at Ice Cream Social (multiple times), Planted trees along a bike path, Cleaned mounds of limbs and debris at Fort Ancient, Put down new mulch at a Church (multiple times), Cleaned up the creek at a church, Helped out at an alpaca farm, Made out Christmas cards to send to the troops overseas
  • High School/NHS Volunteer, Helped coach the Goshen Middle school soccer club, Repaired and painted bookshelves for a second-grade classroom, Repaired and labeled books for a 2nd-grade classroom (multiple times), Worked Concessions for a game (multiple times), Cleaned up High School flower beds and fountain (multiple times)

Awards

  • Eagle Scout, 02/09/22, First Female Eagle Scout in Dan Beard's Fort Ancient District.
  • World Scout Jamboree Participant, 2019, Part of one of the first two female scout troops to represent the United States.
  • The Warrior Award, 2019-2022, Awarded for strong work ethic, leadership, and determination in High School Soccer and Bowling.
  • Inducted into National Honor Society, 2020-2021

Activities

  • Thomas More Women's Soccer Team, 2022-2024
  • Goshen High School Women's Varsity Soccer Team, 2018-2022, Captain senior year, Helped run the Goshen Middle School Soccer Club (2020)
  • Boy Scouts with Troop 1053, 2019-2022, Leadership positions: Senior Patrol Leader, Assistant Senior Patrol Leader, Patrol Leader, Assistant Patrol Leader, World Scout Jamboree (Boy Scout Trip) (2019), Philmont Scout Ranch (Boy Scout Trip) (2021)
  • National Honor Society, 2021-2022
  • Goshen High School Women's Varsity Bowling Team, 2021-2022

Observation Hours

I have had the opportunity to observe several different professionals within the health field. 

  • Physical Therapists (inpatient and outpatient)
  • Occupational Therapists (inpatient, outpatient, and skilled nursing facility)
  • Cardiac rehab inpatient

References

References available upon request.

Timeline

Print Associate/Cashier

Staples
06.2024 - 07.2024

Customer Service Representative

David's Bridal
01.2024 - 05.2025

Sales Associate (trained in Print)(helped with store closing)

Office Depot
12.2022 - 09.2023

Cashier

Lowes
06.2022 - 08.2022

Bachelors - Exercise Science

Thomas More University

Honors Diploma -

Goshen High School