Cordelia Kepler
Memphis,TN
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
20
20
years of professional experience
Work History
Help Desk/IT Support Specialist
First Security Bank
09.2001 - 09.2021
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Utilized ticketing system to track customer requests and prioritize urgent needs.
- Troubleshot hardware, software and network issues to identify and rectify discrepancies.
- Communicated with clients to verify roots and causes of computer problems.
- Tracked and documented customer interactions in customer relationship management system to maintain accurate records.
- Connected to computer of client using remote link to install new programs and applications.
- Monitored systems in operation and quickly troubleshot errors.
- Used Microsoft Office 365 to create and updated tracking documents.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Created user accounts and assigned permissions.
- Installed and configured operating systems and applications.
- Diagnosed and troubleshot hardware, software and network issues.
- Configured hardware, devices, and software to set up work stations for employees.
- Developed and implemented preventive maintenance procedures.
Education
Bookkeeping/office Practice
Memphis Technical High School
Memphis, TN05.1964
Skills
- Application Installation
- Feature Activation
- Software Evaluation
- Recordkeeping Skills
- Social Skills
- Training Material Development
- Tracking and Documentation
- Employee Computer Support
- Organizational Skills
- Helpdesk Operations
- Friendly and Patient
- Hardware and Software Repair
- Compiling Data
- Reading Comprehension
- Supporting Daily Living Needs
- Microsoft Windows and Office
Timeline
Help Desk/IT Support Specialist
First Security Bank
09.2001 - 09.2021
Bookkeeping/office Practice
Memphis Technical High School
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