Cordelia Ossavou
El Cajon,CA
Summary
Dynamic Registered Behavior Technician with a proven track record at ACES, enhancing client behavior through applied behavior analysis and fostering trust with exceptional interpersonal skills. Solid background in crisis intervention and mental health support, achieving significant improvements in client outcomes. Skilled in clinical documentation and customer service, ensuring comprehensive care and satisfaction.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Registered Behavior Technician
ACES
06.2024 - Current
- Promoted positive behavior change by utilizing reinforcement strategies, token economies, and behavior contracts.
- Improved client behavior by implementing individualized ABA therapy plans and tracking progress.
- Maintained detailed records of client progress, enabling data-driven decision making for intervention adjustments and goal development.
- Intervened with clients' challenging behaviors by reinforcing therapeutic alternatives and coping mechanisms.
- Developed rapport with clients and families, fostering trust and open communication essential to successful treatment outcomes.
Front Desk Clerk
Barber League Barbershop
01.2024 - 06.2024
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Monitored front desk telephone lines attentively for prompt response to incoming calls while multitasking effectively during busy periods.
- Processed payments accurately while maintaining accountability for cash drawer balances at the beginning and end of shifts.
- Managed reservations, cancellations, and modifications with accuracy to maintain organized booking records.
- Handled guest complaints professionally, resolving issues quickly to maintain high levels of satisfaction.
Behavior Health Technician
Our Home of Unity
08.2021 - 01.2022
- Promoted positive behavior changes by establishing clear expectations, consistent consequences, and reinforcement systems tailored to individual client needs.
- Served as an advocate for clients within the treatment team, ensuring their voices were heard and their needs were met.
- Provided crisis intervention and de-escalation services, maintaining a safe and therapeutic environment for all patients.
- Recognized individuals under influence of drugs or alcohol and typical behaviors associated with each.
- Conducted client rounds to check on residents.
- Taught clients how to complete basic household chores and prepare food.
Education
Associate of Arts - Public Health
Grossmont College
El Cajon, CAHigh School Diploma -
Montgomery High
San Diego, CA06-2019
Skills
- Applied behavior analysis
- Social skills development
- Substance abuse experience
- Clinical documentation
- Mental health support
- Crisis intervention
- First aid and CPR
- Hospitality services
Certification
- Basic Life Support (BLS) Certification - American Heart Association.
- Registered Behavior Technician (RBT) - Behavior Analyst Certification Board.
Timeline
Registered Behavior Technician
ACES
06.2024 - Current
Front Desk Clerk
Barber League Barbershop
01.2024 - 06.2024
Behavior Health Technician
Our Home of Unity
08.2021 - 01.2022
Associate of Arts - Public Health
Grossmont College
High School Diploma -
Montgomery High
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