Summary
Overview
Work History
Education
Skills
Timeline
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Cordelia Wallick

Summary

Friendly and client-focused Front Desk Receptionist with a year and a half in managing office operations. Highly skilled in managing and making reservations, telephone calls, and executing customer inquiries. Strong background in client relations providing excellent customer service for the past 4 years.

Overview

4
4
years of professional experience

Work History

Beauty Advisor

Sephora
07.2023 - 02.2024
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Increased sales revenue by effectively upselling and cross-selling beauty items based on client needs.
  • Helped customers along a varied age range, feel relaxed and comfortable through conversation, personal relatability, and finding products that work for them.
  • Expanded clientele base by building strong relationships with customers through attentive listening and genuine care for their concerns.

Hostess

Gyu-Kaku
12.2021 - 07.2023


  • Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, cleaning tables, and updating reservation logs simultaneously.
  • Took reservations and to-go orders by phone and open table, fulfilled customer requests, and informed of accurate wait times.
  • Assisted in training new host staff, sharing best practices for maintaining a professional demeanor and efficient work habits.
  • Implemented improvements in reservation system management resulting in fewer scheduling conflicts or overbookings during high-volume periods.

Receptionist

Farmers Insurance Agency
03.2020 - 12.2021
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records through email, telephone, and fax.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, handling correspondence, filing documents, and managing office supplies inventory.
  • Assisted in the onboarding of new employees by preparing orientation materials and providing guidance on company policies.

Education

Cosmetology - Cosmetology

Santa Monica College
Santa Monica, CA
06.2026

Skills

  • Customer Service-oriented mindset
  • Sales expertise and proficiency
  • Client Relationship Building and Management
  • Appointment Scheduling paired with Time Management
  • Office Administration and Clerical Support
  • Tech-Savvy
  • Multi-line telephone operation

Timeline

Beauty Advisor

Sephora
07.2023 - 02.2024

Hostess

Gyu-Kaku
12.2021 - 07.2023

Receptionist

Farmers Insurance Agency
03.2020 - 12.2021

Cosmetology - Cosmetology

Santa Monica College

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Cordelia Wallick