Cordelia Winters

Managed a large portfolio of concurrent orders and projects across a range of products

for thirty-plus customer accounts.

• Lead projects for delivery of internet solutions (DIA+broadband circuits, satellite), LTE

POTS replacement, SD-WAN deployment, and professional services projects; from

pre-kickoff to delivery and handoff.

• Established timelines, and tracked project progress against them to support timely

completion.

• Communicated project updates to stakeholders at all levels.

• Held weekly calls with customers and other vCom stakeholders to review status of

active projects and orders.

• Facilitated clear and expedient communication between customers, vendors, and internal teams.

• Drove resolution of post-delivery issues for customers with carriers and vCom NOC.

• Maintained accurate and up-to-date project and order status information in vCom's

in-house issue tracking system.

• Contributed to and improved team process documents in Confluence.

• Created new introduction letter email templates for DIA, broadband, and professional

services orders.

• Completed courses for and received AOTMP TEM certification.

• Supported Project Manager as part of the Digital Site Build-Out team, and led projects and initiatives.
• Managed projects from procurement to commission.
• Created and maintained project plans in Smartsheet.
• Created and maintained team Jira project and boards.
• Identified plans and resources required to meet project goals and objectives.
• Coordinated with cross-functional teams to resolve project issues and mitigate risks.
• Partnered with project team members to identify and quickly address problems.
• Communicated project updates to stakeholders at all levels.
• Utilized Smartsheet reports, dashboards, and workapps to present status of projects, automated updating from project plans.
• Identified and implemented cost-saving measures in IT projects.
• Coordinated with external vendors to deliver IT project components.
• Traveled to satellite offices in US and Canada to supervise and sign off on deployment of new office IT equipment for Workspace Experience projects.
• Reduced annual IT spend by auditing and disconnecting unused data circuits, DIDs, and POTS lines.
• Planned and implemented migration of DIDs from old carrier to Cisco PSTN, reducing spend and consolidating to one VoIP platform (Cisco Webex Calling).
• Designed and implemented call routing and call queues for Corporate Security and OHS.
• Attended Cisco WebexOne 2023, completing 8 hours of product training workshops.
• Deployed Cisco IP phones as part of new site builds, and for additions and replacements in existing locations.
• Acted as on-site support when visiting satellite offices that did not have dedicated IT staff.

• Supervised multiple concurrent projects from project start through delivery by prioritizing needs and delegating assignments.
• Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.
• Project Manager on HPBX+ePOTS, DIA fiber ethernet, LEC prep electrical/construction, Cradlepoint, and rack-and-stack projects and rollouts.
• Stepped up to take ownership of vacant supervisory role (handle escalated issues, provide subject-matter guidance, train team members, and assign workload for team) as interim team lead.
• Prepared formal quotes for installations, based on site surveys from subcontractors.
• Used RFI, RFI, and RFP to select the best-suited vendors/subcontractors and suppliers to use for projects.
• Scheduled vendors/subcontractors for on-site visits from survey through site completion.
• Fielded calls from onsite vendors/subcontractors and technicians.
• Worked with technicians to perform on-site field surveys and wrote technical narratives to document processes and design changes.
• Sourced, vetted and managed vendors/subcontractors needed to accomplish project goals.
• Obtained needed resources by strategically negotiating with stakeholders and outside suppliers.
• Verified quality of deliverables and conformance to specifications before submitting to clients.
• Conducted on-site visits during installs with clients.
• Developed, wrote, and revised scopes of work and runbooks for projects, rollouts, and service.
• Maintained trackers for project progress in SmartSheet, Google Sheets, and Excel.
• Developed automated check-in/check-out + deliverables webform for on-site technicians, integrated into Slack.
• Learned how to use in-house ticketing, database, and ordering systems.
• Handled Certificate of Insurance requests.
• Found more effective solutions for extension of DIA and broadband circuits, eliminating potential points of failure and unnecessary costs.
• Oversaw process of completion of site requirements to have DIA circuits delivered, including installation of conduit, innerduct, electrical requirements, trenching, and boring.
• Developed and grew knowledge of telecom, structured cabling, fiber, and related construction; studied for BICSI.
• Completed online courses towards PMP when offered.
• Received and maintained federal security clearance as part of job duties.
• Drove process improvements on projects and rollouts, and submitted departmental process improvement recommendations.
• Scheduled and worked with vendor technicians on service (non-project) jobs including repairs, new installs, and change requests for hosted voice, DIA, and other products.
• Trained new Project Coordinators and PMs.

• Periodically assumed leadership role in response to changes in team structure.
• Produced safety audit of the site, identifying potential hazards.
• Maintained security of premises through use of video monitoring and access control systems.
• Verified, checked in, logged, and escorted authorized visitors and contractors.
• Kept detailed logs of events, visitors, and security/safety concerns.
• Conducted regular patrols of the site, ensuring site safety and security.