Ambitious and career-focused Project Coordinator/Project Manager with six years of combined IT & telecommunications experience eager to drive and contribute to team success through hard work, attention to detail and excellent organizational skills. Motivated to continue to excel in IT project management and deliver high-quality solutions.
Hi, I’m
Cordelia Winters
IT Project Coordinator
Aurora,CO
Summary
Overview
7
years of professional experience
Work History
Christy Sports
IT Project Coordinator
02.2025 - Current
Job overview
- Designed and implemented new, detailed reporting for company Jira instance.
- Took up role of Jira Admin & Confluence Admin.
- Created new automations for IT Enterprise Systems team's Jira board to automate workflow and improve team efficiency
- Collaborated with eCommerce team to implement automations for their Jira project and boost team productivity.
- Acted as SCRUM Master for IT Enterprise Systems team.
- Ran sprint planning meetings, retros, and daily standups.
- Streamlined workflow for IT Enterprise Systems team, removing redundant status, defining unclear terms, and reducing process-related friction.
- Led cross-functional teams for multi-system projects.
- Improved organization of company Confluence spaces and pages.
- Created detailed process flow charts outlining request lifecycles, workflows, and interaction with Jira automations.
- Communicated with business users and stakeholders, acting as facilitator between them and the IT department.
- Maintained IT Operations team's projects in ServiceDesk project management tool.
- Managed rollout of updated hardware to stores in support of upgrading to Windows 11.
VCom Solutions
Network Project Manager
05.2024 - 02.2025
Job overview
- Managed a large portfolio of concurrent orders and projects across a range of products for thirty-plus customer accounts.
- Lead projects for delivery of internet solutions (DIA+broadband circuits, satellite), LTE POTS replacement, SD-WAN deployment, and professional services projects; from pre-kickoff to delivery and handoff.
- Established timelines, and tracked project progress against them to support timely completion.
- Communicated project updates to stakeholders at all levels.
- Held weekly calls with customers and other vCom stakeholders to review status of active projects and orders.
- Facilitated clear and expedient communication between customers, vendors, and internal teams.
- Drove resolution of post-delivery issues for customers with carriers and vCom NOC.
- Maintained accurate and up-to-date project and order status information in vCom's in-house issue tracking system.
- Contributed to and improved team process documents in Confluence.
- Created new introduction letter email templates for DIA, broadband, and professional services orders.
- Completed courses for and received AOTMP TEM certification.
Moderna Therapeutics
IT Project Coordinator
01.2023 - 02.2024
Job overview
- Supported Project Manager as part of the Digital Site Build-Out team, and led projects and initiatives.
- Managed projects from procurement to commission.
- Created and maintained project plans in Smartsheet.
- Created and maintained team Jira project and boards, drove Jira adoption and usage for the team.
- Identified plans and resources required to meet project goals and objectives.
- Met project deadlines without sacrificing build quality or workplace safety.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
- Partnered with project team members to identify and quickly address problems.
- Communicated project updates to stakeholders at all levels.
- Utilized Smartsheet reports, dashboards, and workapps to present status of projects, automated updating from project plans.
- Created Smartsheet templates for project plans, dashboards, and reporting, now used by all Digital workstreams of high-visibility multinational program.
- Identified and implemented cost-saving measures in IT projects.
- Coordinated material procurement and required services for projects within budget requirements.
- Coordinated with external vendors to deliver IT project components.
- Traveled to satellite offices in US and Canada to supervise and sign off on deployment of new office IT equipment for Workspace Experience projects.
- Took up the VoIP Telephony Product Owner and Lead Engineer roles.
- Reduced annual IT spend by auditing and disconnecting unused data circuits, DIDs, and POTS lines.
- Planned and implemented migration of DIDs from old carrier to Cisco PSTN, reducing spend and consolidating to one VoIP platform (Cisco Webex Calling).
- Designed and implemented call routing and call queues for Corporate Security and OHS.
- Attended Cisco WebexOne 2023, completing 8 hours of product training workshops.
- Deployed Cisco IP phones as part of new site builds, and for additions and replacements in existing locations.
- Designed and implemented automated Moderna Location Status Information call-in line on behalf of Corporate Security.
- Acted as on-site IT support when visiting satellite offices that did not have dedicated IT staff.
- Created detailed documentation of Digital Site Build-Out and VoIP Telephony standards, procedures, workflow, and terminology in Confluence.
- Proactively worked with Corporate Communications to design multiple Digital team icons in keeping with Brand guidelines for internal use.
Granite Telecommunications
Senior Project Coordinator
07.2019 - 12.2022
Job overview
- Supervised multiple concurrent projects from project start through delivery by prioritizing needs and delegating assignments.
- Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.
- Project Manager on HPBX+ePOTS, DIA fiber ethernet, LEC prep electrical/construction, Cradlepoint, and rack-and-stack projects and rollouts.
- Stepped up to take ownership of vacant supervisory role (handle escalated issues, provide subject-matter guidance, train team members, and assign workload for team) as acting team lead.
- Prepared formal quotes for installations, based on site surveys from subcontractors.
- Worked with technicians to perform on-site field surveys and wrote technical narratives to document processes and design changes.
- Sourced, vetted and managed vendors/subcontractors needed to accomplish project goals.
- Obtained needed resources by strategically negotiating with stakeholders and outside suppliers.
- Developed, wrote, and revised scopes of work and runbooks for projects, rollouts, and service.
- Maintained trackers for project progress in SmartSheet, Google Sheets, and Excel.
- Developed automated check-in/check-out + deliverables webform for on-site technicians, integrated into Slack.
- Found more effective solutions for extension of DIA and broadband circuits, eliminating potential points of failure and unnecessary costs.
- Developed and grew knowledge of telecom, structured cabling, fiber, and related construction; studied for BICSI.
- Received and maintained federal security clearance as part of job duties.
- Drove process improvements on projects and rollouts, and submitted departmental process improvement recommendations.
- Trained new Project Coordinators and PMs.
EMD Serono
Security Professional
09.2018 - 07.2019
Job overview
- Periodically assumed leadership role in response to changes in team structure.
- Produced safety audit of the site, identifying potential hazards.
- Maintained security of premises through use of video monitoring and access control systems.
- Verified, checked in, logged, and escorted authorized visitors and contractors.
- Kept detailed logs of events, visitors, and security/safety concerns.
- Conducted regular patrols of the site, ensuring site safety and security.
Education
Bridgewater State UniversityBridgewater, MA
Bachelor of Science from Criminal Justice
05.2018
University Overview
Massasoit Community CollegeBrockton, MA
Associate of Science
05.2015
University Overview
Skills
- Project Management (Waterfall Agile)
- SCRUM
- Kanban Boards
- Attention to Detail
- Critical Thinking
- Written and Oral Communication
- Vendor Relationship Building
- Network Deployment
- Workspace Deployment
- VoIP Telephony (Design & Management)
- Jira
- Confluence
- Microsoft Office
- SmartSheet
- Cisco Webex Control Hub
- Procurement Platforms
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
IT Project Coordinator
Christy Sports
02.2025 - Current
Network Project Manager
VCom Solutions
05.2024 - 02.2025
IT Project Coordinator
Moderna Therapeutics
01.2023 - 02.2024
Senior Project Coordinator
Granite Telecommunications
07.2019 - 12.2022
Security Professional
EMD Serono
09.2018 - 07.2019
Bridgewater State University
Bachelor of Science from Criminal Justice
Massasoit Community College
Associate of Science
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