Cordell Burkey
Cordova,TN
Summary
Dynamic leader with a proven track record at Off the Hoof Burgers Inc., specializing in organizational. Excelled in mentoring, enhancing team productivity by 40% through innovative training methods. Skilled in needs assessment and performance management, adept at fostering professional growth and driving continuous improvement.
Overview
10
10
years of professional experience
Work History
Director of Training
Off the Hoof Burgers Inc.
09.2020 - Current
- Assessed skill gaps for employees and developed training courses to meet identified needs.
- Conducted in-depth needs assessments to identify skill gaps and develop targeted training initiatives.
- Streamlined onboarding processes for new hires, ensuring a smooth integration into the company culture.
- Collaborated with legal and compliance teams to review paperwork, obtain feedback, and procure available information for new training processes.
- Collaborated with company leadership to align training goals with organizational objectives.
- Introduced innovative learning methods such as gamification to boost engagement levels during training sessions.
- Evaluated training effectiveness by analyzing feedback and adjusting content accordingly for optimal results.
- Championed an ongoing professional development culture within the organization that encouraged continuous learning opportunities for staff members.
- Optimized budget allocation by diligently tracking expenses for all training events and resources.
- Established a successful mentorship program to foster professional growth and development.
- Developed customized training materials for various departments, improving overall productivity.
- Promoted a supportive environment that fostered collaboration, creative problem-solving, and a shared commitment to professional excellence among all team members.
- Communicated all learning and performance objectives, schedules, and training assessments to upper management.
Point Of Sale Technician
Off the Hoof Burgers Inc.
09.2020 - Current
- Optimized system performance through regular updates of POS software, ensuring compatibility with new devices or peripherals as needed.
- Streamlined POS operations through regular maintenance and upgrades of hardware components.
- Boosted productivity by maintaining an up-to-date inventory of replacement parts for quick repairs or replacements when necessary.
- Enhanced customer satisfaction by providing timely and accurate technical support for POS systems.
- Expedited issue resolution by maintaining a comprehensive knowledge of POS system specifications and requirements, enabling the quick identification of potential problems or solutions.
- Implemented data backup protocols to safeguard essential transaction information from potential losses due to system crashes or failures.
- Facilitated seamless transactions by installing, configuring, and customizing POS software for clients.
- Minimized disruptions during peak business hours by scheduling routine preventative maintenance outside typical operating times whenever possible.
Sales Associate
Create A Cig
06.2023 - 04.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
Line Cook
Corky's Rib's & BBQ
07.2014 - 02.2020
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
- Prepared and cooked full course meals based on restaurant recipes and specifications.
- Prepared food items such as meats, poultry, and fish for frying purposes.
- Plated and presented all dishes to match established restaurant standards.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Upheld strict sanitation standards while preparing meals, maintaining a clean workspace free of cross-contamination risks.
- Checked food temperature regularly to verify proper cooking and safety.
- Expedited service during peak hours by coordinating with fellow line cooks on timing of dish completion.
- Improved kitchen efficiency by streamlining prep tasks and effectively organizing workstations.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Increased kitchen productivity by keeping tools organized for easy access when needed.
- Boosted employee morale through positive attitude, willingness to assist others when needed.
- Demonstrated proficiency in using various kitchen equipment safely for efficient food preparation.
- Grilled meats and seafood to customer specifications.
- Enhanced customer satisfaction by consistently delivering high-quality dishes in a timely manner.
- Operated varied kitchen equipment, observing operation guidelines to avoid accidents and prevent malfunctions.
- Maintained consistent portion control, ensuring uniformity in presentation and reducing food waste.
- Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
- Ensured smooth kitchen operations during special events or private parties by collaborating with front-of-house staff and adjusting to specific client requests.
- Strengthened team communication through active listening and constructive feedback during shift meetings or one-on-one sessions.
- Assisted in inventory management by accurately tracking supplies and placing orders as needed.
- Mentored junior staff members in culinary skills and techniques, fostering professional growth within the team.
- Implemented effective waste reduction strategies, minimizing food costs and supporting sustainable practices.
- Assisted in budget management, helping to reduce kitchen operational costs without compromising on quality.
- Improved team morale and productivity through effective communication and collaboration.
Education
Health Sciences
University of Memphis
Memphis, TNSkills
- Mentoring abilities
- E-Learning Strategies
- Team Management
- Leadership Development
- Organizational Development
- Coaching
- Performance Evaluation
- Technical training
- Performance Management
- Needs Assessment
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Time Management
- Attention to Detail
- Problem-solving abilities
- Multitasking
- Reliability
- Excellent Communication
- Organizational Skills
- Team Collaboration
- Active Listening
- Effective Communication
- Adaptability and Flexibility
- Decision-Making
- Strategic thinker
- Task Prioritization
- Self Motivation
- Staff Leadership
- Interpersonal Skills
- Analytical Thinking
- Goal Setting
- Appointment Scheduling
- Professionalism
- Inventory Stocking
- Workload Management
- Quality Control
- Individual Trainings
- Continuous Improvement
- Adaptability
- Learning Strategies
- Project Management
- Workflow Process Improvement
- Productivity Improvement
- Team direction
- Professional Demeanor
- Problem-solving aptitude
- Daily Schedule Creation
- Performance Metrics
- Process evaluation and enhancement
- Training Needs Analysis
- Employee Coaching
- Training Methods
- Analytical Skills
- Regulatory Compliance
Timeline
Sales Associate
Create A Cig
06.2023 - 04.2024
Director of Training
Off the Hoof Burgers Inc.
09.2020 - Current
Point Of Sale Technician
Off the Hoof Burgers Inc.
09.2020 - Current
Line Cook
Corky's Rib's & BBQ
07.2014 - 02.2020
Health Sciences
University of Memphis
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