Cordell Goodman
Houston,TX
Summary
Motivated individual with business acumen and willingness to take on challenging roles. Tech-savvy and quick learning with technical know-how, social media expertise and sales abilities to support and drive substantial growth.
Overview
7
7
years of professional experience
Work History
Department Lead
Kroger
Houston, TX
01.2021 - Current
- Collaborated with senior management on strategic initiatives that impacted the overall business objectives.
- Analyzed key performance indicators to identify effective strategies.
- Developed and implemented departmental policies and procedures.
- Provided training and guidance to new employees on policies and procedures.
- Implemented systems for measurement of key performance indicators to track progress against organizational objectives.
- Utilized pre-determined corporate plans to merchandise new products.
- Identified needs of customers promptly and efficiently.
Technical Assistant
Print Package Postal
Houston, TX
08.2019 - 11.2021
- Created troubleshooting guides to support and improve operational efforts.
- Greeted guests and vendors to assist in navigating space.
- Maintained records and data by entering into databases, developing tracking systems and setting up files.
- Developed and executed small projects to improve operation and efficiency.
Customer Service Representative
Alorica
Houston, Texas
02.2017 - 08.2019
- Exceeded established service goals while leveraging customer service, sales and employee management best practices.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
- Upheld quality control policies and procedures to increase customer satisfaction.
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Education
Associates - Business Administration And Management
Lonestar
Houston, TX07-2019
Skills
- Multitasking Strength
- Staff Training
- Customer Relations
- Reporting
- Inventory Coordination
- Recordkeeping
- Inbound and Outbound Calling
- Account Updating
- Data Entry
- Office Equipment Proficiency
- Microsoft Excel
- Professional Telephone Demeanor
- Document Control
- Typing Proficiency
- Customer Relationship Management (CRM)
- Documentation
- Order Fulfillment
References
References available upon request.
Timeline
Department Lead
Kroger
01.2021 - Current
Technical Assistant
Print Package Postal
08.2019 - 11.2021
Customer Service Representative
Alorica
02.2017 - 08.2019
Associates - Business Administration And Management
Lonestar
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