Cordell Gordon
Port Jefferson Station,NY
Summary
Sales Representative with a solid record of consistently achieving customer retention & satisfaction goals through relationship building and advanced product knowledge.
Overview
16
16
years of professional experience
Work History
Sales Consultant
Competition Auto Group
Saint James, New York
02.2019 - Current
- Identified areas of improvement within existing processes and procedures.
- Established long-term relationships with at clients.
- Developed and maintained relationships with clients to gain referrals.
- Analyzed customer needs and preferences to recommend appropriate products.
- Provided detailed product information to customers, including features, prices, and availability.
- Resolved customer complaints and inquiries in a timely manner.
- Created customized presentations for potential customers based on their requirements.
- Ensured customer satisfaction by providing follow-up support after purchases.
- Increased profitability and revenue by identifying customer needs and determining appropriate vehicle/product offering
- Negotiated deals and handled complaints or objections.
Sales Consultant/ Sales Trainer
Smithtown KIA
Saint James, New York
05.2017 - 01.2019
- Identified areas of improvement within existing processes and procedures
- Developed and maintained relationships with clients to increase sales revenue.
- Provided feedback on employee performance based on observed interaction with customers.
- Ran assessment tests of product knowledge.
- Adapted teaching methods according to the needs of individual.
Sales Supervisor
Preeminent Solutions
Mount Laurel, New Jersey
03.2016 - 04.2017
- Developed and implemented sales strategies to increase customer base.
- Planned and coordinated staff training sessions for new and existing employees.
- Conducted weekly performance reviews with the sales team to ensure goals were being met.
Sales Account Manager & Trainer
PrestigeNY
Deer Park, New York
04.2014 - 03.2016
- Developed and implemented sales strategies that resulted in increased revenue.
- Provided training support for new team members on best practices in sales processes and techniques.
- Negotiated contracts with vendors and suppliers to secure favorable pricing terms.
- Participated in trade shows, events to promote products, services offered by the organization.
Warehouse Worker
Rothco
Ronkonkoma, New York
03.2013 - 04.2014
- Maintained stock levels in accordance with company policies.
- Received and tracked incoming inventory shipments.
- Organized warehouse space for efficient storage of products.
Marine
U.S. Marine Corps
Camp Lejeune, NC
10.2008 - 10.2012
- Assisted in the inspection of personnel and equipment to ensure compliance with Marine Corps standards.
- Conducted physical training exercises and drills for new recruits.
- Maintained accountability of sensitive items and documents.
Education
Associate of Science - Business Administration And Management
Suffolk County Community College
Selden, NY12-2018
Certification in Entrepreneurship - Entrepreneurship
Costal Community College
Jacksonville, NC12-2012
Skills
- Strategic Planning
- Objection handling
- Customer Relationship Management
- Sales proposal creation
- Territory Management
- Persuasive Communication
- Demonstrations
- Product and service knowledge
Timeline
Sales Consultant
Competition Auto Group
02.2019 - Current
Sales Consultant/ Sales Trainer
Smithtown KIA
05.2017 - 01.2019
Sales Supervisor
Preeminent Solutions
03.2016 - 04.2017
Sales Account Manager & Trainer
PrestigeNY
04.2014 - 03.2016
Warehouse Worker
Rothco
03.2013 - 04.2014
Marine
U.S. Marine Corps
10.2008 - 10.2012
Associate of Science - Business Administration And Management
Suffolk County Community College
Certification in Entrepreneurship - Entrepreneurship
Costal Community College
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