Summary
Work History
Education
Skills
Timeline
Generic

Cordell Grant

Fort Lauderdale,FL

Summary

A dedicated Customer Service Specialist and Certified Travel Consultant providing skills to prioritize, multi-task in any fast-paced working environment and successfully work as part of any team to reach personal and business goals. Although I'm known for successfully handling escalated customer support issues, I am devoted to adhering to ethical guidelines and laws throughout all casework while doing so at your company. Another qualification as a successful consultative Real Estate Sales person who has the ability to develop and nurture long- term relationships by communicating effectively. My success in this area is well documented. Customers will tell you I am efficient and well organized; a helpful people person with superior follow through skills; and excellent at building rapport and fostering mutually beneficial relationships. My supervisors look at the bottom line and acknowledge my overall contribution to the company as I apply methods for developing and improving products, services and processes. Although my enclosed resume is practical in nature, it cannot convey the full level of my eagerness to undertake new challenges.

You will find that I am a rapid learner with a great deal of excitement and enthusiasm in all my endeavors. The quality of work I deliver is proven by my great attention to detail and meeting deadlines. Customer service is my passion . I have a proven track of working hard and I am able to handle difficult situations with a cheerful attitude while respectfully having a take-charge attitude delivering executive support and team leadership to business operations. I am dependable and detail-oriented to manage multiple tasks and priorities. My broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. I'm recognized for exemplary customer service and team collaboration.

I know I will make a positive contribution to your company, and look forward to discussing my capabilities in more detail. I am available for a personal interview at your convenience. Please let me know if you wish to further discuss your requirements and my ability to meet them. Thanks for your time and consideration.

Work History

Realtor/Residential Property Manager

Lokation Real Estate
Pompano Beach, FL
2018 - Current
  • Advised clients on market trends and local real estate conditions, helping them make informed decisions.
  • Coordinated with appraisers, title companies, lenders, home inspectors and other third parties to ensure a successful closing process.
  • Negotiated contracts between buyers and sellers to reach agreement on price and terms of sales.
  • Assisted clients in obtaining financing options such as mortgages or loans.
  • Responded promptly to customer inquiries via phone or email regarding available properties.
  • Attended industry events such as conferences or seminars related to real estate topics.
  • Managed real estate transactions from initiation to closing.
  • Grew client base by acquiring new customers and identifying needs to deliver relevant real estate investments.
  • Pushed through objectives, persuading clients to purchase by applying advanced sales techniques.
  • Created professional sales presentations to effectively communicate product quality and market comparisons.

Travel Agent/Operations Customer Service Manager

Real Travel Escape
Pembroke Pines, FL
2021 - Current
  • Developed and implemented marketing strategies to increase customer base and revenue.
  • Organized travel arrangements for clients, such as scheduling flights, booking hotels, and making car rental reservations.
  • Created financial reports detailing income and expenses related to travel bookings.
  • Ensured compliance with applicable laws and regulations regarding the sale of travel products or services.
  • Assisted customers in resolving any issues that arose during their travels.
  • Resolved customer complaints in a timely manner while ensuring satisfaction levels remain high.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Created and managed budgets for travel, training and teambuilding activities.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Developed relationships with suppliers including airlines, hotels, cruise lines, tour operators to secure discounted rates for customers.
  • Advised customers on necessary documents needed for international travel such as passport applications or visa requirements.

Realtor/Property Manager

Beachfront Realty
Miami Beach, FL
2005 - 2018
  • Developed marketing plans to promote properties for sale, including listing ads in newspapers and websites.
  • Coordinated with appraisers, title companies, lenders, home inspectors and other third parties to ensure a successful closing process.
  • Negotiated contracts between buyers and sellers to reach agreement on price and terms of sales.
  • Conducted open houses and showings of properties to prospective buyers.
  • Answered inquiries from potential buyers regarding features of property listings.
  • Collaborated with colleagues to develop strategies for attracting new clients.
  • Prepared documents such as purchase agreements, deeds, leases and other legal documents related to real estate transactions.0

Accounts Executive/Billing Customer Service Representative

Vacation Village Resorts/ RCI
Weston, FL
2005 - 2007
  • Researched and resolved discrepancies between accounts payable and receivable records.
  • Responded promptly to customer inquiries regarding billing issues or account status updates.
  • Performed month-end closing activities such as journal entries, accruals, reconciliations.
  • Reached out to customers to assess satisfaction levels and current needs.
  • Reviewed financial documents for accuracy prior to submission.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Investigated and resolved issues to maintain billing accuracy.
  • Resolved customer complaints by offering creative solutions and incentives.

Senior Customer Care Executive/ As. Barbados BDM

Air Jamaica Vacations
Miami, FL
1996 - 2005
  • Created itineraries for customers, including flight bookings, car rentals and hotel reservations.
  • Handled travel arrangements for groups, couples, executives and special needs clients.
  • Assisted customers in making changes to existing itineraries or canceling trips.
  • Resolved any issues related to travel plans and services.
  • Processed payments from customers using a variety of methods such as credit cards, cash or checks.
  • Provided customer service support to ensure satisfaction with services provided.
  • Coordinated customer service initiatives to ensure consistent delivery of excellent customer service.
  • Ensured that customer service standards were met by providing excellent customer service skills.
  • Resolved customer service inquiries in a timely manner while providing excellent customer service.

Certified Nursing Assistant

Hospice by the Sea Boca Raton Florida
Boca Raton, FL
1995 - 2004
  • Took temperature readings orally or rectally as instructed by the RN or MD.
  • Monitored vital signs including blood pressure, pulse rate, respiration rate.
  • Communicated with patients to determine feelings, need for assistance or social and emotional support.
  • Documented information in patient charts and communicated status updates to interdisciplinary care team.
  • Documented and reported observations of patient behavior, complaints or physical symptoms to nurses.
  • Assisted nurses with wound care for pressure ulcers, bed sores and surgical site wounds.
  • Provided basic patient care by taking vital signs, measuring height and weight, and recording intake and output.

Outside Sales Representative/Travel Consultant

Mersch Travel Agency
Miami Lakes, FL
1998 - 2003
  • Provided customers with detailed information about travel destinations and packages.
  • Developed customized travel plans to meet customer needs and preferences.
  • Created itineraries for customers, including flight bookings, car rentals and hotel reservations.
  • Assisted customers in making changes to existing itineraries or canceling trips.
  • Collaborated with airlines, hotels and other vendors to ensure best rates for customers' trips.
  • Processed payments from customers using a variety of methods such as credit cards, cash or checks.
  • Ensured compliance with company policies regarding safety regulations while planning trips.
  • Used successful consultative strategies to close new package sales.
  • Took payments via credit and debit cards and handled sensitive information with professionalism and discretion.
  • Provided clients with brochures, guides and maps to assist with trip preparation.

Store Manager

Tandy Corporation
North Miami Beach, FL
1988 - 1998
  • Conducted daily store operations, including opening and closing procedures and cash handling.
  • Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
  • Preserved product quality by maintaining stockrooms and disposing of damaged items.
  • Monitored inventory levels and placed orders to restock shelves.
  • Developed strategies to maximize sales and profitability.
  • Organized promotional events to increase product awareness.
  • Analyzed financial data to identify areas of improvement.
  • Created weekly work schedules for store personnel.
  • Managed daily banking activities such as deposits and withdrawals.
  • Trained and mentored associates to teach daily tasks and procedures.
  • Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.

Education

Arc Specialist Certification Program - Agency Managment/ NDC/BOS/DRS

Airline Reporting Corporation (ARC)
01-2023

Travel Specialist - Travel Products/ Travel Destinations

Travel Agent Academy/Northstar Travel Group
Rutheford New Jersey
01-2022

Rea Estate Broker - Real Estate

Gold Coast School of Real Estate
Tamarac, Fl
01-2020

Master of Real Estate - Real Estate

Gold Coast School of Real Estate
Tamarac Fl
01-2005

Associate of Arts - Tourism And Travel Services Marketing Operations

Mersch Travel School of Travel And Tourism
Miami, FL
01-1997

Bachelor of Arts - Business Administration And Management

Duff's Business College
St Andrew, Jamaica
01-1988

Some College (No Degree) - Business Administration And Management

Broward College
Fort Lauderdale, FL

Skills

  • Customer Service Specialist
  • Analyze Improve and Control
  • Problem Solving
  • Pricing negotiation
  • Client Relations
  • Sales Development
  • Purchase agreements
  • Business Development
  • Marketing Coordination
  • Property Management
  • Leasing and sales
  • Leads generation
  • Staff Management
  • Networking and prospecting
  • Property Research
  • Reservations Management
  • Travel Arrangements

Timeline

Realtor/Residential Property Manager

Lokation Real Estate
2018 - Current

Travel Agent/Operations Customer Service Manager

Real Travel Escape
2021 - Current

Realtor/Property Manager

Beachfront Realty
2005 - 2018

Accounts Executive/Billing Customer Service Representative

Vacation Village Resorts/ RCI
2005 - 2007

Senior Customer Care Executive/ As. Barbados BDM

Air Jamaica Vacations
1996 - 2005

Certified Nursing Assistant

Hospice by the Sea Boca Raton Florida
1995 - 2004

Outside Sales Representative/Travel Consultant

Mersch Travel Agency
1998 - 2003

Store Manager

Tandy Corporation
1988 - 1998

Arc Specialist Certification Program - Agency Managment/ NDC/BOS/DRS

Airline Reporting Corporation (ARC)

Travel Specialist - Travel Products/ Travel Destinations

Travel Agent Academy/Northstar Travel Group

Rea Estate Broker - Real Estate

Gold Coast School of Real Estate

Master of Real Estate - Real Estate

Gold Coast School of Real Estate

Associate of Arts - Tourism And Travel Services Marketing Operations

Mersch Travel School of Travel And Tourism

Bachelor of Arts - Business Administration And Management

Duff's Business College

Some College (No Degree) - Business Administration And Management

Broward College
Cordell Grant