Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Cordell Hosea

RICHMOND,TX

Summary


Proactive and goal-oriented professional with excellent time management, analytical, and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive successful team collaborations and contribute to organizational growth, complimented by a commitment to exceptional customer service and conflict resolution.

Overview

19
19
years of professional experience

Work History

Operations Coordinator

FedEx
08.2021 - Current
  • Collaborating with area managers to evaluate needs and optimize operational plans, increasing delivery of delayed Peak packages by 100%.
  • Leading successful projects from conception to completion, achieving objectives on time and within budget limits, alleviating overtime 100%.
  • Developing strong relationships with customers, maintaining open lines of communication to promote loyalty and retention, 30+customers daily.
  • Boosting productivity by establishing effective communication channels between departments, while a team member on EES process workstream.
  • Implementing troubleshooting, root cause analysis, and issue resolution, while a member on Case Review, Email/Vmail/Transfer, and BBB QATS.
  • Enhancing customer satisfaction by resolving issues in a timely manner and providing exceptional support, receiving the highest review rating.
  • Providing strong analytical and organization skills, including Excel.
  • Exhibiting high energy and professionalism when dealing with customers and team members, daily during scheduled working hours.
  • Exceeding performance metrics while maintaining a focus on delivering exceptional customer service.
  • Collaborated with area managers to evaluate needs and optimize operational plans.

Specialty Customer Rep-Domestic Customer Advocate

FedEx
08.2006 - 08.2021
  • Enhanced customer satisfaction by promptly addressing concerns and providing effective solutions, while assisting 30+ customers daily.
  • Provided strong analytical and organizational skills.
  • Participated in ongoing training initiatives to maintain current knowledge of industry trends and best practices for superior service delivery.
  • Facilitated successful conflict resolution between customers and company representatives, preserving brand reputation and goodwill.
  • Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
  • Collaborated with cross-functional teams to improve overall company performance and customer satisfaction levels.
  • Achieved or exceeded performance metrics while maintaining a focus on delivering outstanding service.

Education

Master of Arts - Psychology

Texas Southern University
Houston, TX

Skills

  • Excellent verbal and written communication
  • Superior customer service driven skills
  • Proficient in project management and content creation
  • In-depth knowledge of FedEx services
  • Excellent team player, ability to support other projects, multi-task, embrace continued learning improvement, and build positive relationships
  • Proficient in data analysis and Excel
  • Strong organizational skills
  • Inventory management
  • Customer billing processes
  • Excellent scheduling management

Languages

English

Timeline

Operations Coordinator

FedEx
08.2021 - Current

Specialty Customer Rep-Domestic Customer Advocate

FedEx
08.2006 - 08.2021

Master of Arts - Psychology

Texas Southern University

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