Responsible Shift Lead offering proven skills maintaining clean kitchens and promoting customer satisfaction through exceptional service. Dedicated to completing fast-paced work and properly handling food. Service-driven team player good at connecting with people resulting in repeat customers.
Overview
4
4
years of professional experience
Work History
Shift Lead Manager/HOH Member
Buffalo Wild Wings/Inspire Brands
05.2021 - Current
Led training sessions for new heart of house employees, ensuring proper procedures for food preparation and safety.
Cooperated with coworkers to improve customer experience and manage storefront.
Exercised composure under pressure and in escalated customer service scenarios.
Managed inventory effectively, reducing wastage and optimizing stock levels for peak demand periods.
Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
Oversaw daily operations, ensuring compliance with company policies, safety regulations, and industry best practices.
Led by example, demonstrating a strong work ethic and commitment to excellence that motivated team members to strive for their best performance.
Kitchen Crew Member
Sonic Drive-ins/Inspire Brands
05.2020 - 04.2021
Worked as a Kitchen Crew Member, assisting with food preparation and dishwashing.
Education
Graduated High School -
Allen High School
Allen, TX
01.2016
Skills
Worked in busy, pressurized environments where high standards are expected and continually met
Received two 'Employee of the Month' awards' for delivering outstanding work performance
Self-motivated, team player with strong organizational and interpersonal skills, willing to adapt and take on new responsibilities
Extensive experience in kitchen operations and food preparation as a Heart of House/Wing Certied Trainer
Led training sessions for new heart of house employees, ensuring proper procedures for food preparation and safety
Worked as a Kitchen Crew Member, assisting with food preparation and dishwashing
Maintained a clean and organized work station, adhering to food safety regulations
Product Engineer (Customer Quality Services – S/A Body) at Toyota Motor North America, Inc.Product Engineer (Customer Quality Services – S/A Body) at Toyota Motor North America, Inc.