Cordell Monroe
Elk Grove,CA
Summary
Dedicated professional eager to create and implement successful strategies to improve organizational efficiency. Adept at utilizing data analysis to provide insights into HR initiatives. Strong communication and interpersonal skills and committed to pursuing best practices related to employee development and retention. Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success. Versatile Technical Support Representative skilled at offering clients easy-to-understand guidance and actionable advice. Positively impacts all customer interactions and engineering efforts for supported products.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Recruiter Specialist
US Army
07.2016 - Current
- Increased candidate placements by implementing innovative sourcing strategies and utilizing various recruitment tools.
- Developed strong relationships with hiring managers, leading to more efficient communication and better understanding of their needs for open positions.
- Reduced time-to-fill for open positions by streamlining the interview process and providing timely feedback to candidates.
- Enhanced company''s employer brand by creating engaging job postings and promoting positive work culture on social media channels.
25B Information Technology Specialist
US Army
09.2007 - 06.2016
- Enhanced communication capabilities by installing and maintaining signal support systems and networks.
- Provided technical assistance to users, optimizing the effectiveness of communication devices and systems.
- Managed preventative maintenance checks on equipment, ensuring reliability and readiness for mission-critical operations.
- Resolved complex communication issues with a combination of troubleshooting techniques and equipment replacements.
- Improved network efficiency by implementing new software and hardware solutions.
Education
Bachelor of Science - Cybersecurity
Waldorf University
Forest City, IA08.2024
Associate of Arts - General Studies
Columbia College
Columbia, MO04.2018
Skills
- Reference Checking
- Recruitment Metrics Analysis
- Onboarding Coordination
- Boolean Search
- Mobile Device Management
- System Troubleshooting
- Technical Support
- Disaster Recovery Planning
- VoIP Systems
- Customer Service
- Hardware Installation
Certification
- Cisco Certified Network Associate, CISCO - April 15, 2023 to April 15, 2026
- Security Plus, CompTIA, March 30, 2023 to March 30, 2023
Timeline
Recruiter Specialist
US Army
07.2016 - Current
25B Information Technology Specialist
US Army
09.2007 - 06.2016
Bachelor of Science - Cybersecurity
Waldorf University
Associate of Arts - General Studies
Columbia College