Cordell Hatley
Chicago,IL
Summary
Seasoned professional with over a decade of experience leading technical operations and implementing system-wide enhancements in cross-functional teams. Transitioning to a Solutions Architecture role with practical knowledge in cloud platforms, systems design, and process automation. Proven track record of improving performance, managing complex projects, and aligning infrastructure with organizational goals. Currently pursuing training in AWS and modern architecture frameworks to enhance expertise.
Overview
7
7
years of professional experience
1
1
Certificate
Work History
Technical Operations Manager
Seoul Taco
03.2022 - 11.2024
- Led cross-functional efforts to improve digital systems and workflows, increasing customer interaction by 25% and operational throughput by 18%.
- Collaborated with senior leadership to implement scalable strategies—translating business requirements into actionable solutions.
- Managed digital compliance, scheduling automation, and team performance tools—streamlining day-to-day operations through system integration.
- Delivered training to 30+ employees on procedural consistency, echoing software deployment best practices.
Systems & Process Analyst
Krafted
01.2021 - 03.2022
- Directed financial tech operations, applying data to reduce inefficiencies and increase profitability by 15%.
- Introduced digital tracking tools for real-time analytics and KPI monitoring, laying a foundation for scalable tech adoption.
- Oversaw team operations, planning, and software adoption—bridging user needs with technical solutions.
Operations Technology Coordinator
Flat Top Grill
03.2018 - 01.2021
- Led technology-driven transformation initiatives across the business, improving performance and reducing turnover by 35%.
- Supported strategic roadmap development by aligning technical tools with long-term growth initiatives.
- Standardized systems and workflows across teams—early adoption of best practices in infrastructure design and process automation.
Education
High School Diploma -
Von Steuben High School
Chicago, ILAWS Solutions Architect (Associate) - Training in Progress
A Cloud Guru - Amazon Web Services
Seattle, WA06.2025
Skills
- Cloud Platforms: AWS (EC2, S3, IAM), Azure (VMs, Resource Groups)
- Architecture Design: Infrastructure as Code (Terraform, CloudFormation), System Diagrams
- Security & Networking: VPC, IAM, Security Groups, Multi-Tier Networks
- Monitoring & Optimization: AWS CloudWatch, Azure Monitor
- CI/CD Concepts
- DevOps Fundamentals
- Proficient in integrating REST APIs
- Cross-Team Collaboration
- Team Leadership
- Stakeholder Communication
- Technical Training
- Backup and recovery
- Server management
- Incident management
- Automation tools
- Storage management
Certification
- AWS Certified Solutions Architect, In Progress
- Google Cloud Fundamentals, Coursera
- ServSafe Management Certification, Legacy Leadership Credential
Timeline
Technical Operations Manager
Seoul Taco
03.2022 - 11.2024
Systems & Process Analyst
Krafted
01.2021 - 03.2022
Operations Technology Coordinator
Flat Top Grill
03.2018 - 01.2021
High School Diploma -
Von Steuben High School
AWS Solutions Architect (Associate) - Training in Progress
A Cloud Guru - Amazon Web Services
Similar Profiles
Michael CahillMichael Cahill
Shift Supervisor at Seoul TacoShift Supervisor at Seoul Taco
Kaila SeseKaila Sese
Crew Member at Seoul TacoCrew Member at Seoul Taco
Manish BMManish BM
Front of house at Seoul Bird ltdFront of house at Seoul Bird ltd
Londyn MartinLondyn Martin
Event Volunteer at South Shore International College Preparatory High SchoolEvent Volunteer at South Shore International College Preparatory High School
Mariyam KarimMariyam Karim
Cloud Engineer at Grindr LLCCloud Engineer at Grindr LLC