Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
CustomerServiceRepresentative

CORDELLO JONES

FOUNTAIN INN,SC

Summary

Highly experienced good customer service known for exemplary team-building and project oversight skills. Gifted at working with all types of personalities. Performance history of developing strong collaborative relationships and delivering impressive results. Motivated sales professional offering progressive sales and marketing experience. Results-oriented and energetic with unsurpassed interpersonal and communication strengths. Productive, hardworking and known for consistent performance against target sales goals and customer service expectations. Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased revenue, improving buying experience and elevating company profile with targeted markets. Consistently recognized for sales performance and excellence in customer service. Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions. Creative activities well-versed in successful sales techniques and approaches, relationship building and long-term customer retention strategies. Demonstrated competency in client acquisition and closing. Focused on maximizing bottom-line profitability by satisfying customer needs and business targets through skilled promotions. Profit-minded Sales Professional with demonstrated success driving sustained revenue by working and connecting with customers. Industrious sales professional with solid history of surpassing objectives by promoting products while demonstrating enhanced people skills. Talented at generating leads and closing high-volume sales.

Overview

19
19
years of professional experience

Work History

Sales Associate

Bath & Body Works
Greenville, SC
02.2022 - Current
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Applied security and loss prevention training toward recognizing risks and reducing store theft.
  • Completed orders and organized product deliveries to meet customer timetables.
  • Loaded and unloaded merchandise using ladder and pallet jack.
  • Maintained customer satisfaction with quick and professional handling of product returns.
  • Helped customers locate products and checked store system for merchandise at other sites
  • Engaged with customers to effectively build rapport and lasting relationships
  • Applied security and loss prevention training toward recognizing risks and reducing store theft
  • Worked alongside retail representatives to enhance product presentations and advertising collateral
  • Prepared merchandise for sales floor by pricing or tagging
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise
  • Achieved perfect attendance and on-time record
  • Loaded and unloaded merchandise using ladder and pallet jack
  • Prepared large cash deposits with zero discrepancies
  • Answered customer questions regarding sizing, accessories and proper care for merchandise
  • Solved customer challenges by offering relevant products and services
  • Trained and developed new hires in company processes, product knowledge, customer service and selling techniques
  • Grew sales and boosted profits, applying proactive management strategies and enhancing sales training
  • Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue
  • Tracked stock using company inventory management software
  • Maintained customer satisfaction with quick and professional handling of product returns
  • Processed product returns and assisted customers with other selections
  • Educated associates on market trends and stayed up-to-date on forecasts
  • Evaluated inventory and delivery needs and optimized strategies to meet customer demands

Team Leader

Vision and Dream Catering Services
Grovetown, GA
02.2013 - Current
  • Creating menus for various events
  • Event planning and coordination
  • Food Preparation and sanitation
  • Transporting of food items from one location to next
  • Work with team to set up and create decorative displays
  • Built strong relationships with customers through positive attitude and attentive response.
  • Mentored and guided employees to foster proper completion of assigned duties.
  • Coached team members in customer service techniques, providing feedback and encouragement toward reaching sales goals.
  • Assisted with new hire processing and existing training programs.
  • Molded team and embraced change to adapt within dynamic market.
  • Maximized efficiency by removing safety hazards and debris from work areas.
  • Mentored and guided employees to foster proper completion of assigned duties
  • Built strong relationships with customers through positive attitude and attentive response
  • Optimized customer support by establishing collaborative service environment
  • Verified confidential budget reports remained up-to-date for manager
  • Facilitated training for associates through daily coaching and regular performance appraisals

Salesman

Conn's Home Plus
FOUNTAIN INN, SC
10.2021 - 02.2022
  • Visited customer locations to evaluate requirements, demonstrate product offerings and propose strategic solutions for diverse needs.
  • Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
  • Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
  • Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.
  • Exceeded quarterly sales goals by 100%.
  • Developed and delivered engaging sales presentations to convey product benefits.
  • Visited customer locations to evaluate requirements, demonstrate product offerings and propose strategic solutions for diverse needs
  • Showcased product features to customers and discussed technical details to overcome objections and lock in sales
  • Used consultative sales approach to understand customer needs and recommend relevant offerings
  • Prospected continuously for new potential customers and maintained robust conversion rate
  • Developed and delivered engaging sales presentations to convey product benefits
  • Collaborated with vendor representatives and company customers to set up optimal delivery schedules
  • Met with existing customers and prospects to discuss business needs and recommend optimal solutions
  • Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages

Salesman

Shoe Department
GREENWOOD, South Carolina
04.2020 - 04.2021
  • Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
  • Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
  • Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.
  • Exceeded quarterly sales goals by 100%.
  • Developed and delivered engaging sales presentations to convey product benefits.
  • Visited customer locations to evaluate requirements, demonstrate product offerings and propose strategic solutions for diverse needs.
  • Visited customer locations to evaluate requirements, demonstrate product offerings and propose strategic solutions for diverse needs
  • Used consultative sales approach to understand customer needs and recommend relevant offerings
  • Prospected continuously for new potential customers and maintained robust conversion rate
  • Forged and nurtured impactful relationships with customers to cultivate loyalty
  • Collaborated with vendor representatives and company customers to set up optimal delivery schedules
  • Developed and delivered engaging sales presentations to convey product benefits
  • Computed total costs and profit requirements for customer sales to provide accurate pricing

Crew Member

McDonald's
GREENWOOD, South Carolina , United States
09.2015 - 04.2021
  • Took orders, prepared meals and collected payments.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Became familiar with products to answer questions and make suggestions.
  • Kept food preparation area, equipment and utensils clean and sanitary.
  • Assisted other team members to achieve goals.
  • Prepared products following restaurant, health, and safety standards and procedures.
  • Assisted other team members to achieve goals
  • Worked front counter, drive-thru and other areas
  • Prepared products following restaurant, health, and safety standards and procedures
  • Replenished serving stations with fresh food and cleaned up spills
  • Kept drawer balanced by accurately processing cash, credit and debit payments
  • Filled out daily shift log to record amount of food prepared, used and leftover
  • Observed customer purchases in line and differentiated between standard portions
  • Prepared salads, soups and sandwiches for customers
  • Accurately operated cash register to process customer payments

Front Desk Clerk

Holiday Inn Express and Suites
Greenwood, SC
04.2017 - 02.2018
  • Answer a phone at an front desk to respond to current and prospective guests’ needs
  • Book reservations for individuals, families and groups as required
  • Greet walk-in guests and guests with reservations when they arrive at the front desk
  • Schedule special services, such as spa treatments, when guests inquire
  • Refer guests to local amenities and venues
  • Communicate guests’ requests and complaints to the appropriate department
  • Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
  • Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
  • Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
  • Maintained transaction security by verifying payment cards against identification.
  • Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention
  • Updated customer accounts with add-on room charges, minibar use and room service bills
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel
  • Confirmed relevant guest information and payment methods to prevent fraud
  • Retrieved mail, packages and documents on behalf of guests, promptly verifying receipt and arranging for pickup or transmittal
  • Maintained files and records by implementing effective filing systems that boosted efficiency and organization
  • Kept accounts in balance and ran daily reports to verify totals
  • Liaised with housekeeping and maintenance staff to address requests and complaints made by guests

Security Guard/Officer

Abbeville Detention Center
Abbeville, SC
06.2015 - 01.2017
  • Monitor inmate behavior and ensure their safety and security
  • Escort inmates to their job sites
  • Assist other officers with inmate management, de-escalate confrontations when they arise
  • Inspect inmate cells for unauthorized goods, write reports of daily activities
  • Answered alarms, investigated disturbances and contacted law enforcement personnel to escalate crises
  • Operated handheld metal detector and other surveillance devices to screen individuals entering facility
  • Permitted entry with escort for approved persons into secure locations
  • Supported criminal investigations by collaborating fully with local law enforcement representatives
  • Performed cash drops while maintaining security and control of drop box
  • Secured premises and personnel by patrolling property and monitoring surveillance equipment
  • Detailed theft, access violations and other incidents with reports to boost success of future criminal or civil remediation
  • Participated in staff meetings, special events and professional development activities
  • Monitored employee activities, confirming compliance with security regulations
  • Patrolled and monitored premises in company vehicle, on bicycle and by foot
  • Analyzed and produced course-of-action reports and escalated issues outside scope of expertise to management
  • Scanned incoming and outgoing personnel and packages using hand-held wands and x-ray machinery to protect building, assets and individuals
  • Interacted assertively but non-confrontationally with personnel and general public
  • Administered CPR and first aid to resuscitate individuals while waiting for emergency medical responders to arrive
  • Promoted public awareness and community education programs to educate public on false alarm prevention and compliance
  • Secured personal and company goods against robbery, vandalism and illegal entry
  • Recorded observations and occurrences and interviewed witnesses to complete and submit incident report

Education

Bachelors of Science - Criminal Justice

South Carolina State University
Orangeburg, SC
12.2012

High School Diploma -

Mccormick High School
Mccormick, SC
05.2007

Skills

  • Stocking and replenishing
  • Sales training
  • Sales trends
  • Point of sale operation
  • Cash Handling
  • Sales expertise
  • Cash register operation
  • Excellent people skills
  • Relationship building
  • Client Service
  • Multi-tasking strength
  • Merchandising understanding
  • Product promotions

Accomplishments

  • Exceeded monthly quota [number] times.
  • Increased productivity [number]% by implementing several process improvements.
  • Achieved [Result] by introducing [Software] for [Type] tasks.
  • Achieved [Result] through effectively helping with [Task].
  • Achieved [Result] by completing [Task] with accuracy and efficiency.
  • Resolved product issue through consumer testing.
  • Supervised team of [Number] staff members.
  • Documented and resolved [Issue] which led to [Results].
  • Received numerous commendations from supervisors for team building, mentoring and leadership skills.
  • Awarded "[Title]" in [Year].
  • Coached a [Sport name] team that was ranked in the top ten in [State name] for [Number] consecutive years, ([Year]-[Year]).
  • Built [type] program from the ground up, with [Number] athletes and $[Amount] yearly budget.

Timeline

Sales Associate

Bath & Body Works
02.2022 - Current

Salesman

Conn's Home Plus
10.2021 - 02.2022

Salesman

Shoe Department
04.2020 - 04.2021

Front Desk Clerk

Holiday Inn Express and Suites
04.2017 - 02.2018

Crew Member

McDonald's
09.2015 - 04.2021

Security Guard/Officer

Abbeville Detention Center
06.2015 - 01.2017

Team Leader

Vision and Dream Catering Services
02.2013 - Current

Bachelors of Science - Criminal Justice

South Carolina State University

High School Diploma -

Mccormick High School
CORDELLO JONES