Cordera Brown
Irving,TX
Summary
Dynamic machine operator with a strong work ethic and proven ability to achieve record-breaking production levels at United States Gypsum. Skilled in machinery operation and peer training, I excel in fostering teamwork and collaboration while enhancing workflow efficiency. Recognized for resolving technical issues swiftly, I consistently elevate team performance and morale.
Overview
12
12
years of professional experience
Work History
Machine Operator
United States Gypsum
Dallas, TX
08.2016 - Current
- Set up and adjusted equipment and properly configured machines for daily operation.
- Trained new employees on proper machine operation, ensuring adherence to company standards and safety guidelines.
- Demonstrated adaptability by quickly learning how to operate new machinery and implementing newly introduced processes within the production environment.
- Maintained open communication lines with supervisors regarding project status updates, potential delays, or any concerns affecting production timelines.
- Elevated team morale and productivity by leading by example and providing support where needed.
- Achieved record-breaking production levels, meticulously orchestrating machine schedules and workflows.
- Resolved technical issues swiftly, minimizing downtime and maintaining production schedules.
- Achieved significant reduction in setup times by developing quicker changeover procedures.
- Participated in cross-functional teams focused on achieving company-wide goals related to safety, quality, and productivity improvements.
- Provided feedback on equipment performance issues, enabling engineers to develop effective solutions for recurring problems.
- Streamlined workflow by maintaining a clean and organized workstation, adhering to safety protocols.
Stock Clerk
Publix
Tampa, FL
11.2013 - 01.2015
- Demonstrated adaptability and flexibility by tackling various tasks as needed, contributing to the overall success of the stockroom team.
- Assisted customers in locating desired items, providing exceptional service and promoting customer satisfaction.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Aided in warehouse space optimization through strategic reorganization of stored products for easier access.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Moved pallets to and from trucks and around warehouse with forklifts to stay on top of demanding schedules.
Telephone Sales Representative
Verizon Wireless
Tampa, FL
06.2014 - 07.2014
- Provided premier customer service while answering inbound calls resolving billing issues with customers while leading customers through smooth sales processes.
- Cultivated inbound sales inquiries to successfully convert leads to sales appointments.
- Collaborated closely with other departments for seamless coordination of order management, shipping, and billing processes.
- Improved client retention rates by providing timely follow-up on orders, requests, and concerns.
- Enhanced team performance by sharing best practices in sales techniques and product knowledge during meetings.
- Strengthened team morale by consistently demonstrating a positive attitude, offering support to colleagues, and celebrating successes.
- Overcame initial customers' call objections with strong scripts and used persuasive techniques to redirect skeptical callers toward purchases.
- Built relationships with customers using strong persuasion and active listening skills.
Sales Associate
Dillard's
Tampa, FL
10.2013 - 07.2014
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Enhanced store revenue by consistently exceeding personal sales targets through effective customer engagement and product knowledge.
- Listened to customer needs and desires to identify and recommend optimal products.
Server
Harlow's Casino Resort & Spa
Greenville, MS
01.2013 - 07.2013
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Resolved customer complaints with calm, solution-focused approach, ensuring guest satisfaction.
Education
Certificate - Manufacturing Technology
Greenville Higher Educational Center
Greenville, MS2015
Some College - Business Administration And Management
Jackson State University
Jackson, MS2008
Skills
- Strong work ethic
- Good communication
- Attention to detail
- Machinery operation
- Teamwork and collaboration
- Computer skills
- Assembly and production
- Forklift and pallet jack operation
- OSHA certification
- Peer training
- Relationship building
Timeline
Machine Operator
United States Gypsum
08.2016 - Current
Telephone Sales Representative
Verizon Wireless
06.2014 - 07.2014
Stock Clerk
Publix
11.2013 - 01.2015
Sales Associate
Dillard's
10.2013 - 07.2014
Server
Harlow's Casino Resort & Spa
01.2013 - 07.2013
Certificate - Manufacturing Technology
Greenville Higher Educational Center
Some College - Business Administration And Management
Jackson State University