Clotidle Willis

Manager

Checkers Rally's

07.2019 - 08.2024

Accomplished multiple tasks within established timeframes.
Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Cross-trained existing employees to maximize team agility and performance.
Supervised day-to-day operations to meet performance, quality and service expectations.
Maintained a clean, safe, and organized store environment to enhance the customer experience.
Developed strong working relationships with staff, fostering a positive work environment.
Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
Oversaw facility maintenance activities to ensure optimal performance of equipment and infrastructure elements.
Successfully managed budgets, consistently meeting financial targets while maintaining high-quality standards.
Identified and resolved unauthorized, unsafe, or ineffective practices.
Trained employees in time management and proper ways to complete job duties.
Monitored team members to verify work quality and address concerns.
Served as the primary point of contact between crew members and upper management, relaying important information as necessary.
Boosted customer satisfaction by ensuring that all crew members provided high-quality service in line with company standards.
Communicated effectively with upper management, team members, and customers to keep everyone informed.
Developed a strong sense of teamwork among crew members through regular communication and team building activities.
Discussed daily work requirements with crew and assigned skills-based tasks to enable completion of work.