Cordero Donaldson
Washington
Summary
A customer service representative is typically good at listening, and has great communication and interpersonal skills. They fill a wide range of duties for the business that they represent. This may include providing information about a product, dealing with concerns and questions, reviewing customer accounts, or taking customer orders. Customer contact may be over the phone, in person, and through email. A customer service representative resume should include willingness to work a variety of hours since many call-centers are open around the clock. Further, most positions involve full-time employment, although part-time work is often available.
Digital sales professional with comprehensive understanding of online marketing strategies and business development. Skilled in fostering team collaboration and achieving remarkable sales results. Known for adaptability to evolving market trends and firm commitment to delivering high-quality outcomes.
Overview
17
17
years of professional experience
Work History
Digital Sales Supervisor
Walmart
10.2021 - 10.2024
- Created and executed targeted email campaigns for lead generation and conversion, driving significant increases in new customer acquisition.
- Implemented data-driven decision-making processes to optimize digital sales strategies based on analytics insights.
- Oversee the picking team also help them out when they running late on pick walks.
- Oversee the dispensing team and assist them when they are overwhelmed with customer pick ups
- Trained junior team members in best practices for digital sales strategy development and execution, elevating their skills and contributions to the team''s success.
Security Officer
E House Executive Security
11.2019 - 12.2021
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
Food Preparation
Chipotle
02.2008 - 10.2019
- Assist in setting up for banquets, including setting tables and ensuring that table accessories are in place
- Maintain the kitchen by sanitizing prep areas before and after use and making sure that all knives and critical equipment are clean
- Monitor side dish ingredients and report inventory levels to the Chef or Sous Chef at regular intervals throughout the night
- Work with wait staff to ensure that each order has the proper types and amounts of side dishes
- Prepare dessert dishes for banquets and ensure that any special requests for banquet desserts are taken care of
Lot Service Manager
Prestige Motors Car Dealership
04.2017 - 06.2018
- Inventory Maintenance: Manage the detailing & prep process of all of used car inventory
- Manage Used Car inventory by stocking in new vehicles and continuously merchandise new inventory on the lot
- Facilitate the Used Car reconditioning process
- Organize vehicles on our lots
- Manage our porter, driver, and cleaning crew
- Automotive experience highly preferred
- Candidates with inventory / warehousing experience will also be considered
- Must have high level organizational skills
- Ability to work in a fast pace environment
- Excellent communication skills
Prep Cook
Friday’s
06.2015 - 02.2017
- Measured ingredients and prepared them in accordance to the instructions provided by the chef
- Washed, pealed, cut, chopped and marinated meats, fruits and vegetables according to specific directions provided
- Portioned different types of meats so that they meet the specifications of dishes on the menu
- Made stocks, soups and salads and ensure that they are properly stored for when it is time for them to be served
- Prepared drinks and cocktails and portion food on platters and plates
- Packaged take-away food or leftovers in dedicated packs and ensure that they are properly sealed
- Received supplies such as ingredients, meats, vegetables and fruits and ensure that they are stocked properly
- Performed stock rotation duties and throw away any expired or rotten items
- Placed food trays on warmers and distribute plates to serving / waiting staff
- Kept track of ingredient quantities and food supplies and inform procurement officers of low supply levels
- Stored ingredients in dedicated airtight containers and ensure that the containers are stored in clean areas
- Cleaned kitchen shelves and counters by following the hotel / restaurant’s policies
- Performed cleaning and maintenance on office equipment such as dishwashers, ovens, grills and fryers
Ace Attempt
Ace Construction, LLC
05.2015 - 05.2016
- Operate a variety of hand and power tools, including drills, forklifts, skid loaders and other tools as directed by management
- Clean and prepare construction sites as needed, including erecting scaffolding, removing and properly disposing of debris and waste materials, and digging trenches
- Shovel materials to and from construction areas, including asphalt and dirt
- Follow all safety procedures on the job site and report violations immediately to management
- Maintain a safe and clean job site by handling materials and storing them properly, picking up and removing all tools and equipment when not in use, and securing the job site on a daily basis
- Load and unload construction supplies from trucks both manually and with the use of equipment
- Report incidents immediately to safety director, foreman or HR in accordance with incident reporting procedures established by the company
- Travel out of town to work on remote job sites as directed by management
Floor Technician
Midland Floor Care
06.2013 - 04.2015
- Performs carpet care and resilient floor cleaning according to procedure and as assigned and performs corrective and preventative floor care
- Assign personnel to established work areas or project duties
- Perform duties in a safe manner; report any potential safety hazards to management staff
- Provide safe working environment for the employees
- Handle other assignments as directed by site Manager
- Performs maintenance and restorative processes for all floor surface types
- Understands the principles of hard surface floor maintenance and uses proper procedures on hard floor care (stripping & refinishing, burnishing, spray cleaning, and spray buffing)
Retail Sales Associate
Target
08.2010 - 01.2013
- Apply all available resources in the store to meet both personal and store targets
- Ensure working and shopping environments are safe for co-workers and customers by adhering to procedures and policies of the store
- Work in harmony and effectively with other team members to achieve and surpass store goals
- Take advantage of available opportunity for learning and strive to improve personal and store performance
- Provide support to fellow team members when necessary
- Work with the company’s customer service model to meet and surpass customers’ expectation and increase brand experience and sales
- Build emotional bond with customers by being a passionate company brand ambassador
- Continually learn about company products to be able to effectively guide customers
- Ensure housekeeping and visual merchandising standards to make the store appealing and convenient to shop to customers
- Remain alert and watchful while attending to customers on the sales floor to minimize loss
- Ensure store cash protection procedures are adhered to always when completing sales transactions
- Apply selling expertise in creating add-on sales at the cash desk that can help in building customer loyalty
- Responsible for product returns, cash refunds, and product exchange requests from customers; use the opportunity of the interaction with customers to increase their shopping experience
- Assist in delivering products purchased to customers and participate in replacing bought products on the sales floor
- Maintain stockroom with adequate supply of products always
- Apply customer and retail expertise in prioritizing the flow of merchandise to the sales floor
Education
High School Diploma -
Ballou Senior High School
Washington, DC04-2005
Skills
- Sales presentations
- Social media marketing
- Brand awareness
- Online advertising
Awards
- Best Sale Associate, 2013
- Perfect Attendance, 2014
Timeline
Digital Sales Supervisor
Walmart
10.2021 - 10.2024
Security Officer
E House Executive Security
11.2019 - 12.2021
Lot Service Manager
Prestige Motors Car Dealership
04.2017 - 06.2018
Prep Cook
Friday’s
06.2015 - 02.2017
Ace Attempt
Ace Construction, LLC
05.2015 - 05.2016
Floor Technician
Midland Floor Care
06.2013 - 04.2015
Retail Sales Associate
Target
08.2010 - 01.2013
Food Preparation
Chipotle
02.2008 - 10.2019
High School Diploma -
Ballou Senior High School
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