Cordero McBride
Business Analyst
Aubrey,TX
Summary
10 years’ experience establishing, building, and managing client relationships. 8+ years’ experience exceeding expectations multi-tasking in a fast-paced, high volume work environment. 10 years’ experience project coordination, planning, and management with expertise in Business Process Improvement and Quality Audits. 10 years’ experience handling Personal Identifiable Information (PII) for individuals in a secure and legal manner. Experience gathering project stakeholder requirements and translate these into the appropriate required documentation. Effectively present and organize information through proficient use of M.S. Office applications such as MS PowerPoint, and MS Excel. Effective collaboration and leadership skills with diverse populations and groups. Advanced in data mining, research and analytical skills. Knowledge of SQL and Power BI
Overview
12
12
years of professional experience
Work History
Audit Project Manager
Mr. Cooper
Lewisville, TX
04.2018 - 12.2022
- Manage client audits; including assignment, tracking, and delivery of audit inquiries, provide periodic updates, and create/maintain/publish audit reports
- Identify and analyze audit results, issues, potential risks, or complaints via servicing Lines of Business
- Compose formal audit responses while ensuring delivery in a timely manner
- Lead internal audit projects and meetings with executive management and external partners
- Liaison between servicing line of business, IT, investors, and other external business partners
- Routinely conducts “bulk pull” projects for USAA to reconcile various documents ensuring accuracy and completeness
- Ensures daily and weekly milestones are met while keeping all applicable parties informed on changes, updates, and/or potential issues
- Key Accomplishments:
- Singlehandedly streamed lined the document request process for USAA resulting in increased efficiency by 10%
- Consistently seeks to proactively maintain a “zero issue” process for USAA resulting in executive calls initially being two hours, now ten minutes
- Regularly achieved 99% on turnaround time addressing USAA responses
- Applied honed problem-solving skills to analyze and resolve issues impacting business operations and goal achievement.
- Analyzed key aspects of business to evaluate factors driving results and summarized into presentations.
- Performed gap analysis to identify areas of improvement.
Foreclosure Litigation Analyst II
Mr. Cooper Mortgage
10.2014 - 04.2018
- Analyzed case history and procedural posture to formulate the best strategy to move forward; escalate opportunities to settle or otherwise mitigate losses
- Experienced in reading and reviewing legal documents
- Provided monthly reports to management and led weekly meetings with management to provide cure status and address investor concerns
- Managed foreclosure attorney vendors by leading weekly meetings to review curative progress and distributed weekly vendor reports
- Key Accomplishments:
- Identified negotiation opportunities through research and analysis to shorten curative timeline, drive performance, and minimize loss
- Researched and solved Fannie Mae (FNMA)/Freddie Mac (FHLMC) Title Notices of Defect and Repurchase Demands
- Identifying risk and evaluating all potential avenues for resolution while adhering to all applicable state and federal laws while overseeing resolution of title and litigated matters prior to completion of the foreclosure process
- Foreclosure Portfolio Management, Mitigate repurchase loss risk from investors for loans in foreclosure
- Maintained average Countrywide Automated Property Evaluation System (CAPES) assigned by state and vendors
- Followed up with other departments and local counsel for outstanding items
- Met requirements/goals set forth for turnover ratio, FNMA timeline completion, milestone tracking exceptions, avoidable delays, and pull through rate
- Created Repurchase policy and procedures, quality control policy and procedures for Tata Consultancy Services (TCS) offshore, and Loan Servicing and Accounting Management System (LSAMS) codes to create Repurchase reports
- Key Accomplishments:
- Implemented the Repurchase process in Lender Processing Services (LPS) by creating LPS rails and working hand in hand with Black Knight Financial Services (BKFS) LoanSphere Administration Analyst
- Prevented 60 FHLMC loans from Repurchase by solving the title issues and reporting the curative report to FHLMC
- Recognized by management for consistently maintaining a 20% curative rate
- Recognized by management for providing appeal information for approximately 125+ GSE demands and avoiding loan repurchase
- Recognized by management for being a self-starter for creating Repurchase and QC procedures
- Validated results and performed quality assurance to assess accuracy of data.
- Identified and resolved problems through root cause analysis and research.
Sr. Loss Mitigation Specialist
Mr. Cooper Mortgage
06.2011 - 10.2014
- Managed accounts, working directly with borrowers
- Informed borrowers of how the foreclosure process starts
- Analyzed account details and sent modification applications to delinquent borrowers
- Remained updated with latest information related to mortgage products and services being offered.
- Analyzed credit, income, compliance, title documents, and appraisals during underwriting process.
- Created profitable and efficient solutions.
- Checked property valuations to assess foreclosure feasibility.
- Assessed clients' financial data to determine loan suitability.
- Key Accomplishments:
- Delivered excellent customer service to borrowers to make sure they experienced a smooth transition out of delinquency
Education
Bachelor of Applied Arts and Science - Public Administration
University of North Texas
Associates of Applied Arts and Science - Business Management
North Central Texas College
CERIFICATION Escrow Certified - undefined
Skills
Advanced problem solving
Business process mapping
Data analysis
Strategic planning
Quality assurance
Gap analysis
Project Management
Needs assessments
Microsoft Office Suite
Information gathering
Statistic analysis
Account Reconciliation
Organization and Time Management
Analytical and Critical Thinking
Written Communication
Dependable and Responsible
Mortgage servicing understanding
Underwriting processes
Teamwork and Collaboration
Timeline
Audit Project Manager
Mr. Cooper
04.2018 - 12.2022
Foreclosure Litigation Analyst II
Mr. Cooper Mortgage
10.2014 - 04.2018
Sr. Loss Mitigation Specialist
Mr. Cooper Mortgage
06.2011 - 10.2014
Bachelor of Applied Arts and Science - Public Administration
University of North Texas
Associates of Applied Arts and Science - Business Management
North Central Texas College