Cordeshia Mason
Griffin,GA
Summary
Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Overview
8
8
years of professional experience
Work History
Claim Handler
Statefarm Insurance
Dunwoody, Ga
03.2022 - Current
- Investigated, gathered, and analyzed facts about insurance claim cases.
- Monitored progress of pending claims and resolved any delays in a timely manner.
- Worked closely with appraisers, rental facilities, body shops and salvage vendors.
Call Center Representative
Sykes Enterprises, Incorporated
Tampa, FL
11.2016 - 03.2019
- Updated customer accounts, addresses and contact information within call management databases.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Answered, screened and processed high volume of calls daily with call management system and web-based communications.
Education
High School Diploma -
Cornerstone Christian Correspondence School
Townsend, GA05-2012
Skills
- Claims investigation
- Claims processing
- Claims review
- Decision-making
- patience
- empathy
- Critical thinking
- Active listening
Timeline
Claim Handler
Statefarm Insurance
03.2022 - Current
Call Center Representative
Sykes Enterprises, Incorporated
11.2016 - 03.2019
High School Diploma -
Cornerstone Christian Correspondence School