Cordett D. McCall
Land O Lakes,FL
Overview
31
31
years of professional experience
1
1
Certification
Work History
Owner / Clinical Manager
Tabula Rasa Counseling Services Inc.
11.2021 - Current
- Company Overview: https://www.tabularasacounselingservices.com/
- Currently provide therapeutic services to individuals, couples and family therapy in an outpatient setting, including telehealth and face to face visits.
- Manage daily office functions of physical outpatient setting.
- Supervise registered interns for licensure as a qualified supervisor.
- Liaison with providers in the community for continuity of care.
- Maintain licensure compliance in accordance with state laws.
- Ensuring client confidentiality, managing records, and adhering to ethical and legal standards.
- Recruitment of new therapist to join the practice.
- Responsibilities
Clinical Manager of Behavioral Health Department
Trinity Medical Center (HCA)
08.2020 - 03.2022
- Responsible for all aspects of onboarding, training, supervision, and disciplinary actions with employees
- Actively seeks information about new work situations; strives to understand the rationale and implications for changes in work responsibilities or environment.
- Monitors and evaluates the quality and appropriateness of social services provided. Ensures patient evaluation and therapy is appropriate, patient specific and documented in a timely, accurate and complete manner.
- Works collaboratively with interdisciplinary team, patients, and family members to develop an effective treatment plan.
- Assist with screening, identification, and management of victims of abuse, neglect, domestic violence, rape, etc. Made referrals as needed and served as a resource for the health care team.
- Actively contributes to and works toward hospital wide improvement in meeting core measures, patient safety and service excellence goals.
- Actively participates in improving operational efficiency, effectiveness, and achievement of established goals/performance metrics (i.e., wait times, turnaround times etc.
- Attends and participates in staff meetings, patient conferences and in-service presentations as appropriate.
- Completes 30, 90 and Annual Competencies with employees.
- Development, training, and implementation of behavioral health clinical programming.
- Provide clinical supervision to Registered Mental Health Interns for licensure.
- Conducts flash, monthly staffing and educational meetings with employees.
- Developed and presented numerous internal, external presentations, CEU’s and trainings relevant to the population and clinical needs of employees.
- Proficient with Kronos, Esaf, Facility Scheduler, MIDAS/NAVI, Health Stream, Meditech and numerous other HCA programs utilized.
- Responsibilities
Clinical Manager of Behavioral Health Department
Largo Medical Center IROC (HCA)
06.2018 - 08.2020
- Responsible for all aspects of onboarding, training, supervision, and disciplinary actions with employees
- Actively seeks information about new work situations; strives to understand the rationale and implications for changes in work responsibilities or environment.
- Monitors and evaluates the quality and appropriateness of social services provided. Ensures patient evaluation and therapy is appropriate, patient specific and documented in a timely, accurate and complete manner.
- Works collaboratively with interdisciplinary team, patients, and family members to develop an effective treatment plan.
- Assist with screening, identification, and management of victims of abuse, neglect, domestic violence, rape, etc. Makes referrals as appropriate and serves as a resource for the health care team.
- Actively contributes to and works toward hospital wide improvement in meeting core measures, patient safety and service excellence goals.
- Actively participates in improving operational efficiency, effectiveness, and achievement of established goals/performance metrics (i.e., wait times, turnaround times etc.
- Attends and participates in staff meetings, patient conferences and in-service presentations as appropriate.
- Completes 30, 90 and Annual Competencies with employees.
- Development, training, and implementation of behavioral health clinical programming.
- Provide clinical supervision to Registered Mental Health Interns for licensure.
- Conducts flash, monthly staffing and educational meetings with employees.
- Developed and presented numerous internal, external presentations, CEU’s and trainings relevant to the population and clinical needs of employees.
- Proficient with Kronos, Esaf, Facility Scheduler, MIDAS/NAVI, Health Stream, Meditech and numerous other HCA programs utilized.
- Responsibilities
Designated Mental Health Professional
Peninsula Behavioral Health Port Angeles WA
03.2018 - 06.2018
- Provided mobile crisis intervention and stabilization services.
- Provided crisis case management and brief therapy.
- Performed ITA investigations, evaluations, and associated DMHP tasks, including the monitoring and petitioning for LRA’s.
- Provided screening and triage services by telephone and face-to-face.
- Developed individualized safety plans and treatment recommendations to ensure client and community safety.
- Provided support to other agency clinicians in the form of consultation and assistance with joint outreach.
- Facilitated authorization and extensions for hospitalization.
- Performed other mental health evaluations including intake evaluations, school requested evaluations, jail requested evaluations, court-ordered evaluations, etc.
- Provided information and education to the community regarding mental illness and involuntary commitment laws.
- Provided report to team members following 24-hour shifts.
- Responded to crisis alerts on a regularly scheduled basis.
- Attended Performance Improvement Meetings on a regular scheduled basis
- Consistently maintained a high standard of professional conduct in interpersonal relationships with clients, staff, and other community professionals.
- Performed other tasks as assigned by Supervisor.
- Responsibilities
Clinical Supervisor
A Better Therapy Inc. Longwood, FL
12.2015 - 11.2017
- Provide clinical supervision for assigned staff therapists and/or interns, addressing development of diagnostic, treatment planning, and intervention skills; processing any counter therapeutic personal issues; resolution of ethical/legal issues; etc.
- Oriented subordinates to agency policies and procedures
- Community liaison and coordinator for graduate schools offering supervisees for required training in the field
- Reviewed therapist’s documentation and educated therapist on best practices and documentation compliance.
- Participate in case reviews of clinical staff.
- Responsibilities
Clinical Supervisor Oasis / BHU
Tampa Community Hospital (HCA), Tampa, FL
03.2015 - 11.2017
- Responsible for providing supervision and mentoring to a team of counselors to assure timely completion of work, adherence to program policies and procedures, and professional growth and skill set development of the clinical team
- Provide weekly clinical supervision through documentation of assessment of professional competencies, clinical skills, and recommendations through weekly meetings and direct and periodic observation
- Provide new hire onboarding and orientation for therapists
- Complying with State/Federal and/or Certification/Licensure training requirements
- Oversee Clinical Treatment team meetings
- Coordinate/Manage all Clinical treatment within a multidisciplinary team
- Responsible for Clinical staff coordinating and scheduling
- Responsible for meeting performance outcomes as required by contract as well as holding staff accountable for continuous quality improvement, program effectiveness and monitoring activities
- Completes staff performance assessments in a timely and consistent manner
- Acts as the liaison between referral agencies
- Establishes effective procedures for employee responsibilities
- Responsibilities
LMHC Therapist for OASIS
Tampa Community Hospital (HCA), Tampa, FL
02.2014 - 03.2015
- Provided individual, family and group counseling to clients referred to the program. Primary focus was on providing comprehensive clinical services and therapy.
- Provided appropriate therapeutic interventions for chemical dependency issues and mental health issues.
- Collaborated with other treatment team members regarding patients’ progress such as RN, Psychiatrists and Medical Doctors
- Case management support to assist with assessment and discharge planning
- Utilization management was handled by the utilization review department, but therapist assisted in limited capacity
- Responsibilities
Per Diem Therapist
La Amistad Behavioral Health Services Maitland, FL
08.2012 - 09.2014
- Provided counseling sessions for families, individuals, and groups.
- Information gathering, development of psychological history and assessed the therapeutic needs of the individual and family.
- Acted as the residents' and families' primary contact during the resident's stay within the program as well as their advocate with the treatment team.
- Provided weekly individual and family therapy, and daily psychotherapy groups.
- Developed appropriate treatment objectives and monthly treatment summaries
- Liaison with outside agencies and individuals for the purposes of developing and coordinating discharge planning with the treatment team and family
- Responsibilities
Independent Contractor
Lakeside Behavioral Healthcare Orlando, FL
04.2012 - 07.2014
- Provided therapeutic interventions to children experiencing behavior difficulties in school and home environments; individual, family, psychosocial rehabilitation and trauma focused therapy utilizing psycho education, play therapy, solution focused therapy, and cognitive behavioral techniques.
- Attended staff and IEP meetings to offer input into the child's behavioral difficulties and worked as a team to create a safe environment for the child.
- Provided intake assessment including ages 0-5 in-depth assessments, crisis interventions, safety assessment, classroom interventions, social skills training, psychosocial history, treatment plans, and diagnosis utilizing the DSM-IV.
- Provided teaching in the classroom to increase positive social skill behavior. Worked with a diverse population to assist in improving quality of life.
- Clinical documentation; coordinated collateral contacts within the community on behalf of clients.
- Responsibilities
Lead Assessment Specialist
Lakeside Behavioral Healthcare Orlando, FL
08.2011 - 04.2012
- Supervised Assessment Specialist to ensure compliance of documentation while providing an improved quality of care.
- Supervised appropriate development, implementation, and documentation of assessment services.
- Ensured that staff productivity is maintained consistently; check and ensure that documentation which is turned in after service is delivered.
- Daily monitoring and supervision of Mental Health Technicians.
- Crisis Intervention assistance and auxiliary support as necessary.
- Responsibilities
Project Hope Therapist
Lakeside Behavioral Healthcare Orlando, FL
04.2009 - 08.2011
- The Project Hope team consisted of 3 individuals per team; services included Mental Health, Substance Abuse and Financial Management. I served as the therapeutic component.
- Responsible for conducting groups, individual therapy, crisis intervention, ASI and NOMS assessments to dually diagnosed clients.
- Facilitated development & implementation of plan of care and individual assignments to be performed by clients and referral sources
- Provided in-home, on-site individual, family and group therapy to clients when required
- Maintained accurate and complete client records
- Flexible, non-traditional hours required to meet chronic demands of the population served
- Responsibilities
Assessment Specialist
Lakeside Behavioral Healthcare Orlando, FL
09.2005 - 04.2009
- Conducted triage assessments and brief crisis counseling; determined appropriate level of care, including voluntary and involuntary baker act admissions; provided clinical diagnosis utilizing DSM-IVTR; made appropriate referrals for outpatient services and/or community resources.
- Conducted both integrated psychosocial assessments related to outpatient treatment as well as intake screenings related to inpatient treatment.
- Responsible for maintaining a safe and therapeutic environment by utilizing verbal de-escalation techniques.
- Responsible for pre-certification review for insured inpatient clients.
- Collaborating with psychiatrist on proper medication management for at risk clients.
- Provided individual therapy for uninsured clients as applicable to licensure goals.
- Responsibilities
Owner/Administrator
Home At Last Inc Deltona, FL
08.1998 - 12.2006
- Ensured staff members providing residential habilitation meet the minimum initial and ongoing training requirements as required by Chapter 393, Rule 65G, the Medicaid Waiver Handbook, the Provider Agreement, and Home at Last, Inc. policy. Ensure employee staff training is tracked and recorded to document compliance with staff training requirements.
- Developed, coordinated, and monitored staffing schedules. Monitored staff utilization daily. Coordinated shift coverage for vacancies/shortages to assure minimum staffing patterns were maintained while ensuring support services were provided in the most efficient cost-effective manner.
- Ensured residential habilitation services were provided in accordance with APD, the Provider Agreement and in accordance with applicable policies, to ensure consumers were safe, healthy, enjoyed their lives and became as independent as possible while overcome their problem behavior
- Ensured that all direct care staff adhered to The Bill of Rights for People with Developmental Disabilities. Ensured the consumers were free of abuse and neglect. Assisted with the admission, transfer, and discharge planning of all individuals served at Home at Last, Inc.
- Coordinated residential licensing for assigned programs. Ensured the community residential homes maintain proper licensing through the Agency for Persons with Disabilities and met the requirements of Chapter 393, Rule 65G, the Medicaid Waiver Handbook, APD the Provider Agreement and in accordance with applicable policies.
- Ensured that all housekeeping, maintenance, and repairs were completed in a timely manner to maintain clean, healthy, and safe environments.
- Reviewed all incident and shift reports, taking appropriate action as needed in accordance with the Medicaid Waiver Handbook and the Provider Agreement.
- Available and on-call to respond to any emergency 24 hours a day 7 days a week.
- Ensured that a family home atmosphere was maintained in the home. Home atmosphere was one that promoted positive interactions, fostered dignity, and allowed for risk taking while fostering growth and independence.
- Ensured that adequate transportation was available and provided to residents as needed. Ensured all vehicle safety standards were followed and adhered to by direct care staff.
- Ensured residential habilitation and transportation services are documented
- Met with parents, guardians, Support Coordinators, Agency for Persons with Disabilities representatives, employers, physicians, staff members, neighbors and all other professionals as required to provide high quality residential services.
- Audited data collection records routinely to ensure compliance within accordance to Chapter 393, Florida Administrative Rule 65G, the Medicaid Waiver Handbook, the Provider Agreement, and Home at Last policy
- Assisted with the coordination and auditing of consumer and agency petty cash and banking procedures in accordance with Chapter 393, Rule 65G, the Medicaid Waiver Handbook, the Provider Agreement, and Home at Last, Inc. policy
- Coordinated the payroll in accordance with applicable payroll policies and procedures
- Assisted in implementing and maintaining within approved home budgets (i.e., purchase groceries, maintain inventory of all needed supplies)
- Ensured the health, safety, and well-being of each consumer. Assisted with the healthcare coordination and medical appointment coordination in accordance with Florida Administrative Rule 65, and Home at Last, Inc. policy
- Ensured medication was stored, administered, and documented in accordance with administration Florida Administrative Rule 65G-7
- Responsibilities
Medical Specialist
Office of Disability Determinations Orlando, FL
06.1996 - 05.1999
- Analyzed and reviewed claims for disability benefits based on illness, injury, and diseases which prevented claimant from earning gainful employment
- Adjudicated claims submitted based on medical and psychiatric documentation gathered to determine approval or denial of disability benefits
- Audited other examiners cases at different stages of development to assure compliance with internal office procedures
- Determined the need for additional medical tests and scheduled consultative examination when needed
- Responsibilities
In-Home Counselor
Mental Health Center of Jacksonville
11.1993 - 05.1996
- Counseled individuals and families in school as well as in home settings; worked closely with other mental health professionals to service the need of the client
- Responsibilities
Education
Master’s Degree - Psychology
Troy University
Orlando, FL01.1999
Bachelor’s - Counseling and Psychology
Edward Waters College
Jacksonville, FL01.1994
Skills
- Customer relations
- Small business operations
- Relationship building
- Verbal and written communication
- Client service
- Consulting
- Human resource management
- Human resources
- Staff training/development
- Crisis management
Certification
- CAQH Number – 12427163
- NPI Number – 1760617104
- Medicaid Number - 004669800
- Master’s Level Addiction Professional - MCAP.0100939
- Licensed Mental Health Counselor MH-11035 Florida
- Licensed Mental Health Counselor LH60809763 Washington State Qualified
- Supervisor for State of Florida Registered Interns
Timeline
Owner / Clinical Manager
Tabula Rasa Counseling Services Inc.
11.2021 - Current
Clinical Manager of Behavioral Health Department
Trinity Medical Center (HCA)
08.2020 - 03.2022
Clinical Manager of Behavioral Health Department
Largo Medical Center IROC (HCA)
06.2018 - 08.2020
Designated Mental Health Professional
Peninsula Behavioral Health Port Angeles WA
03.2018 - 06.2018
Clinical Supervisor
A Better Therapy Inc. Longwood, FL
12.2015 - 11.2017
Clinical Supervisor Oasis / BHU
Tampa Community Hospital (HCA), Tampa, FL
03.2015 - 11.2017
LMHC Therapist for OASIS
Tampa Community Hospital (HCA), Tampa, FL
02.2014 - 03.2015
Per Diem Therapist
La Amistad Behavioral Health Services Maitland, FL
08.2012 - 09.2014
Independent Contractor
Lakeside Behavioral Healthcare Orlando, FL
04.2012 - 07.2014
Lead Assessment Specialist
Lakeside Behavioral Healthcare Orlando, FL
08.2011 - 04.2012
Project Hope Therapist
Lakeside Behavioral Healthcare Orlando, FL
04.2009 - 08.2011
Assessment Specialist
Lakeside Behavioral Healthcare Orlando, FL
09.2005 - 04.2009
Owner/Administrator
Home At Last Inc Deltona, FL
08.1998 - 12.2006
Medical Specialist
Office of Disability Determinations Orlando, FL
06.1996 - 05.1999
In-Home Counselor
Mental Health Center of Jacksonville
11.1993 - 05.1996
Master’s Degree - Psychology
Troy University
Bachelor’s - Counseling and Psychology
Edward Waters College
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