Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Cordie McIntyre

Durham,NC

Summary

Compassionate leader, motivated professional eager to utilize interpersonal and problem solving skills in leading teams to make effective decisions. Collaborative and committed to creating vision for future.

Overview

40
40
years of professional experience

Work History

Learning Facilitator

Truist Bank
12.2019 - Current
  • SME for Consumer Deposits training content to identify areas in need of improvement and implemented solutions for the Consumer Deposits training program.
  • Provide leadership for new branch bankers, guiding day-to-day activities and facilitating course content for role based training in a virtual environment.
  • Use assessments to monitor student learning outcomes.
  • As a Business Resource Group co-chair coordinate volunteer events for Triangle NC communities to facilitate financial literacy workshops and plan events for Triangle NC teammates to accomplish company purpose

Call Center Management / Trainer

SunTrust Banks Inc
04.1996 - 12.2019
  • Developed and implemented successful onboarding program.
  • Trained and mentored team members on performance metrics and consumer behavior identification in various roles
  • Provided coaching and mentoring to employees.
  • Increased efficiency and productivity through effective staff training regarding customer service protocols and call resolution techniques.
  • Facilitated virtual, in-person and blended learning sessions.


Banker

South Bank
05.1995 - 03.1996
  • Assisted customers with setting up or closing accounts, teller transactions, and loan applications.


District Training Manager

Hechinger Home Improvement
02.1984 - 02.1994
  • Provided onboarding and training for new employees.
  • Managed employee coaching, training, and performance improvement actions.

Education

Bachelor of Arts - Psychology

Howard University
Washington, DC
12.1981

High School Diploma -

Hillside High School
Durham, NC
06.1977

Skills

  • Advocacy
  • Workshop Coordination
  • Relationship Building
  • Strong Work Ethic
  • Project Management
  • Presentation Skills
  • Community Outreach

Additional Information

Volunteer Activities: Sunday School Teacher / Paneh Mime Ministry Delegate

Timeline

Learning Facilitator

Truist Bank
12.2019 - Current

Call Center Management / Trainer

SunTrust Banks Inc
04.1996 - 12.2019

Banker

South Bank
05.1995 - 03.1996

District Training Manager

Hechinger Home Improvement
02.1984 - 02.1994

Bachelor of Arts - Psychology

Howard University

High School Diploma -

Hillside High School

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Cordie McIntyre