Cordie Nash
14640 Westerly Dr. Apt. 6101
Summary
Dynamic and adaptable professional with a proven track record at Disney, excelling in guest engagement and operational efficiency. Recognized for exceptional communication and leadership skills, I effectively trained team members and enhanced customer satisfaction through innovative problem-solving. Committed to maintaining high standards of service and safety in fast-paced environments.
Overview
5
5
years of professional experience
Work History
Disney Cast Member
Ride Operator
01.2024 - Current
- Operated rides efficiently, ensuring guest safety and adherence to operational protocols.
- Provided exceptional customer service, enhancing guest experience through effective communication and engagement.
- Trained new cast members on safety procedures and operational standards to maintain consistency.
- Monitored ride performance and reported issues promptly for timely maintenance and repairs.
- Collaborated with team members to optimize workflow during peak hours, improving guest throughput.
- Implemented best practices for cleanliness and organization in ride areas, contributing to overall safety standards.
- Developed strategies for managing crowd control effectively during high-traffic periods, ensuring a positive environment for guests.
- Enhanced guest experience by providing exceptional customer service and maintaining a positive attitude.
- Implemented problem-solving skills when addressing unexpected challenges or changes within the workplace setting.
- Collaborated with fellow cast members to ensure seamless operations and consistent guest satisfaction.
- Developed strong relationships with team members across departments, promoting open communication channels that led to improved collaboration efforts.
Barista
Starbucks
09.2024 - 10.2024
- Prepared high-quality coffee and espresso beverages, ensuring consistent taste and presentation.
- Operated cash register, processed transactions accurately, and managed customer payments efficiently.
- Trained new baristas on beverage preparation techniques and customer service protocols.
- Maintained cleanliness and organization of workstations, enhancing overall operational efficiency.
- Monitored inventory levels, communicated shortages to management, and assisted in restocking supplies.
- Implemented best practices for food safety and hygiene compliance in accordance with company standards.
- Resolved customer complaints effectively, fostering positive relationships and repeat business opportunities.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
Patient Care Technician
Methodist Hospital
09.2023 - 01.2024
- Assisted in patient care activities, ensuring comfort and safety during treatment procedures.
- Monitored vital signs and reported changes to nursing staff promptly.
- Maintained cleanliness and organization of patient rooms and equipment to enhance operational efficiency.
- Collaborated with healthcare team members to implement individualized patient care plans.
- Documented patient progress accurately in electronic health records for seamless information flow.
- Supported patients with daily living activities, fostering independence and dignity in care delivery.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Provided high-quality personal care to patients, promoting comfort and dignity during their hospital stay.
- Contributed to a positive patient experience by keeping rooms clean, organized, and well-stocked with supplies.
Assistant Manager
Dairy Queen
02.2021 - 07.2023
- Supervised daily operations, ensuring adherence to company standards and procedures.
- Trained and mentored new team members on service protocols and operational efficiency.
- Collaborated with management to implement promotional initiatives and improve customer engagement.
- Monitored inventory levels, coordinating timely restocking of supplies and materials.
- Resolved customer complaints promptly, enhancing overall satisfaction and loyalty.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
Pharmacy Technician
Walmart
01.2023 - 05.2023
- Prepared and dispensed medications accurately in compliance with pharmacy laws and regulations.
- Assisted pharmacists with patient consultations, ensuring clarity on medication usage and side effects.
- Managed inventory control, optimizing stock levels to prevent shortages or overstock situations.
- Maintained a clean, organized workspace, adhering to safety and sanitation standards consistently.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Counted and labeled prescriptions with correct item and quantity.
Shift Lead
Dunkin' Donuts
08.2022 - 12.2022
- Supervised daily operations to ensure efficient workflow and high-quality service delivery.
- Trained and mentored team members on customer service best practices and operational procedures.
- Managed inventory levels, ensuring timely replenishment of supplies to meet customer demand.
- Implemented process improvements that enhanced speed of service during peak hours.
- Resolved customer complaints promptly, fostering a positive dining experience and customer loyalty.
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Trained and mentored new employees to maximize team performance.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Education
High School Diploma -
Indiana University, Purdue University Indianapolis
Indianapolis, INSkills
- Quick-learning
- Strong teamwork
- Public speaking
- Leadership qualities
- Exceptional communication
- Character development
- Following directions
- Adaptable
- Accepts direction and coaching graciously
- Memorization skills
- Exceptional communicator
- Exceptional interpersonal skills
- Operations management
Timeline
Barista
Starbucks
09.2024 - 10.2024
Disney Cast Member
Ride Operator
01.2024 - Current
Patient Care Technician
Methodist Hospital
09.2023 - 01.2024
Pharmacy Technician
Walmart
01.2023 - 05.2023
Shift Lead
Dunkin' Donuts
08.2022 - 12.2022
Assistant Manager
Dairy Queen
02.2021 - 07.2023
High School Diploma -
Indiana University, Purdue University Indianapolis