Cordie Williams-moss
Los Angeles,CA
Summary
Experience Professional with over 20 years of strong communication skills, empathy, and relationship-building. Cultivating trust, networking, and collaborating with diverse stakeholders and a trustworthy leader with Brand Ambassador experience.
Overview
7
7
years of professional experience
2
2
years of post-secondary education
1
1
Certification
Work History
Liaison Representative
Vermont Knolls Residents Association
Los Angeles
2021.10 - Current
- Facilitated communication between residents and association leadership.
- Coordinated community events to enhance resident engagement and participation.
- Addressed resident inquiries and concerns promptly and effectively.
- Assisted in managing volunteer efforts for neighborhood improvement projects.
- Performed quality assurance checks on products prior to shipment.
- Processed orders quickly and accurately according to established procedures.
- Generated monthly sales reports for management review.
- Collaborated with internal departments to resolve customer inquiries in a timely manner.
- Participated in training sessions designed to enhance knowledge of products and services offered by the company.
- Developed presentations for senior management highlighting key findings from research activities.
- Conceptualized, developed, and managed project.
- Maintained updated records of all transactions made with customers in order to facilitate billing process.
- Ensured compliance with company policies and procedures related to customer service activities.
- Monitored market trends and competitor activity to identify potential growth opportunities for the organization.
- Evaluated long-term data to identify and report on important trends.
- Collected, assessed, and entered and data.
- Participated in industry events such as trade shows and conferences.
- Provided support to clients and colleagues on product information, pricing, availability, and delivery lead times.
- Resolved conflicts between customers or third-party vendors through effective communication strategies.
- Performed quality assurance checks on all outgoing documents before dispatch to customers or other external parties.
- Assisted in the development of new marketing plans or campaigns targeting specific audiences or markets.
- Coordinated logistics related tasks such as shipment tracking, transportation arrangements.
- Conducted research on customer requests, gathering data from various sources.
- Created promotional materials such as brochures, flyers, newsletters. for distribution among customers.
- Provided technical assistance when needed during demonstrations of products and services at conferences.
- Prepared accurate reports for management including sales performance data and customer feedback.
- Organized trade shows or exhibitions showcasing products or services offered by the organization.
- Identified areas where processes could be improved or streamlined.
- Organized and submitted and documents on time to keep process moving along smoothly.
- Delegated work to staff, setting priorities and goals.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Recruited and trained new employees to meet job requirements.
- Reviewed completed work to verify consistency, quality, and conformance.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Assigned work and monitored performance of project personnel.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Produced thorough, accurate and timely reports of project activities.
- Implemented quality control measures to uphold company standards.
- Created and managed budgets for travel, training, and team-building activities.
- Proposed or approved modifications to project plans.
- Analyzed business performance data and forecasted business results for upper management.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
Phone Banking
Mayor Karen Bass
Los Angeles, California
2021.09 - Current
- Conducted outreach activities including canvassing, phone banking, coalition building, and event coordination.
- Provided feedback on ways to improve existing processes related to phone banking activities.
- Coordinated with volunteers on voter registration drives, phone banking activities, and door-to-door campaigning.
- Coordinated community meetings with the constituents and the mayor
Community Outreach Volunteer
Community Coalition
Los Angeles, CA
2019.02 - Current
- Civil engagement.
- Organized community events to raise awareness for local social issues.
- Collaborated with diverse groups and organizations.
- Developed informational materials to promote
- Participated in community forums, meetings, and other networking activities.
- Held community meetings with the mayor.
Education
Associate of Arts - Liberal Arts
West Los Angeles College
Culver City, CA 2012.01 - 2014.06
Skills
- Community liaison
- People skills
- Coordinated community meetings
- Resiliency
Certification
I have received a recognition placard from the mayor 2023. I have received certificates from different companies for my passion to be a servant for my community.
Timeline
Liaison Representative
Vermont Knolls Residents Association
2021.10 - Current
Phone Banking
Mayor Karen Bass
2021.09 - Current
Community Outreach Volunteer
Community Coalition
2019.02 - Current
Associate of Arts - Liberal Arts
West Los Angeles College
2012.01 - 2014.06