Cordney Boxley
Chicago,IL
Summary
Dynamic professional with extensive experience at BlueCross BlueShield, excelling in claims processing and discrepancy resolution. Proven ability to enhance customer satisfaction through effective problem-solving and administrative support. Skilled in insurance verification and document management, consistently ensuring compliance and accuracy in all tasks. Committed to delivering exceptional service in fast-paced environments.
Overview
14
14
years of professional experience
Work History
Claims Processing Clerk
BlueCross BlueShield, HCSC
Chicago, Illinois
02.2024 - Current
- Processed insurance claims efficiently using proprietary software systems.
- Reviewed claim submissions for accuracy and completeness prior to processing.
- Resolved discrepancies in claims through detailed investigations and follow-up.
- Ensured compliance with company policies and regulatory requirements in claims handling.
- Verified insurance coverage and benefits prior to processing claims.
Lead Sales and Service Clerk
United States Postal Service
Cincinnati, OH
02.2013 - 10.2023
- Resolved customer complaints promptly and courteously.
- Performed daily opening and closing duties such as counting the cash drawer and checking inventory levels.
- Ensured compliance with company policies regarding returns, exchanges, refunds.
- Provided excellent customer service by anticipating customer needs and responding appropriately.
- Operated cash registers efficiently while maintaining accurate transaction records.
- Utilized knowledge of store layout to direct customers to desired items quickly.
- Answered customer questions regarding store promotions or policies.
- Processed accounts payable and accounts receivable updates to maintain current financial records.
- Trained office professionals on administrative procedures to keep file handling consistent and accurate.
- Prepared and submitted requisitions to maintain supply standards in accordance with established procedures.
Customer Service Representative
Xerox
Bolingbrook, IL
01.2012 - 02.2013
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Education
Some College - Computer Engineering
Western Illinois University
01.2012
High school or equivalent - Computer Studies
Marie Sklodowska Curie Metro High School
Chicago, IL06.2011
Skills
- Service Department Practices
- Document Management
- Product and Service Knowledge
- Administrative Support
- Cash Management
- Correspondence Writing
- Claims processing
- Insurance verification
- Discrepancy resolution
- Problem solving
Timeline
Claims Processing Clerk
BlueCross BlueShield, HCSC
02.2024 - Current
Lead Sales and Service Clerk
United States Postal Service
02.2013 - 10.2023
Customer Service Representative
Xerox
01.2012 - 02.2013
Some College - Computer Engineering
Western Illinois University
High school or equivalent - Computer Studies
Marie Sklodowska Curie Metro High School