Cordrey Williams

• Worked with customers to integrate processes and correct issues.
• Prepared timely rate estimates and strategic bid packages.
• Built long-term relationships due to prompt and courteous service.
• Achieved team goals by guiding employees in coordinating and deploying best practices.
• Prepared and documented shipment activities and cargo movements to enable tracking history and maintain accurate records.
• Successfully managed budgets and allocated resources to maximize productivity and profitability.

• Developed and maintained strong relationships with clients to maximize satisfaction.
• Recommended specific investments to help clients meet financial goals.
• Educated clients on potential risks and rewards associated with various investments.
• Assisted clients with budgeting and cash flow management.
• Researched and evaluated potential investment products for clients.
• Presented financial plans and investment recommendations to clients.

Administered drug, aptitude, and personality assessments.

• Developed career and education plans based on individual needs.
• Enhanced community outreach to bring in new candidates, highlight programs and meet targets.
• Developed program to work with students and increase interest in higher learning.
• Introduced special outreach programs to department chair in effort to increase institution's interest in community service.
• Counseled clients one-on-one regarding current situation, desires, aptitudes, education, and employment history.
• Responsible for 31 USN personnel careers which includes all new contracts negotiated resulting in 100% retention.

• Employed comprehensive benchmarks to establish and monitor customer service standards.
• Participated in team meetings and training sessions to stay informed about product updates and changes.
• Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
• Processed customer service orders promptly to increase customer satisfaction.
• Resolved customer billing errors by researching issues in system, asking open-ended questions, and determining root causes of problems.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
• Controlled resources and assets for department activities to comply with industry standards and government regulations.
• Managed all customer service complaints resulting in 100% satisfactory call backs.

• Met with project stakeholders on regular basis to assess progress and make adjustments.
• Provided program management expertise in lean Six Sigma strategies and agile methods, practices and execution.
• Monitored programming trends to keep content relevant and up-to-date.
• Identified risks and developed mitigation plans.
• Developed volunteer policies and procedures, codes of conduct, and volunteer standards.
• Monitored project progress, identified risks and took corrective action as needed.
• Tracked project and team member performance closely to quickly intervene in mistakes or delays.
• Evaluated current processes to develop improvement plans.
• Reviewed program implementation plans to assess risk and feasibility.